luyu0511 Posted July 30, 2015 Report Share Posted July 30, 2015 I have bought FSUIPC.But my simmarket oeder do not show me any thing about my regster information.Such as Products Ordered: 1 x PETE DOWSON - FSUIPC4 (2068) = EUR 24.00Select Package Single LicenseSold by simFlight GmbHSub-Total: EUR 24.00included Tax: EUR 0.00Total: EUR 24.00 There is no name no email no 12key .... My order NO.is 1330085. I sent a pic for you.Plz help me solve the problem.Thank you very much!!! 捕获.zip Link to comment Share on other sites More sharing options...
Pete Dowson Posted July 30, 2015 Report Share Posted July 30, 2015 All registration information is held in your account. Just log on to SimMarket, open your account, and retrieve it there. It is not sent by email. Pete Link to comment Share on other sites More sharing options...
luyu0511 Posted July 30, 2015 Author Report Share Posted July 30, 2015 All registration information is held in your account. Just log on to SimMarket, open your account, and retrieve it there. It is not sent by email. Pete I know it.I had bought many many thing on simmarket.But there is nothing on my order which I bought.I have sent a ZIP(pic include) file to you.You can see the PIC which is the detail about my order.I have not see nothing about my register information... Link to comment Share on other sites More sharing options...
luyu0511 Posted July 30, 2015 Author Report Share Posted July 30, 2015 All registration information is held in your account. Just log on to SimMarket, open your account, and retrieve it there. It is not sent by email. Pete The sreenshot is not the Email details.It is made by my simmarket account - order. Link to comment Share on other sites More sharing options...
luyu0511 Posted July 30, 2015 Author Report Share Posted July 30, 2015 All registration information is held in your account. Just log on to SimMarket, open your account, and retrieve it there. It is not sent by email. Pete Hello.are you still here??Can you help me.... Link to comment Share on other sites More sharing options...
Pete Dowson Posted July 30, 2015 Report Share Posted July 30, 2015 Hello.are you still here??Can you help me.... Please don't flood this forum with messages! I cannot sit in front of my PC just waiting for messages to answer. I do have other things to do, you know, and a life to lead! I've just gone to your order and it is exactly as all others, the registration key is plain to see. You must be looking in the wrong place. I have nothing to do with sales in any case, all I can do is check. If you have a problem finding the right place you must raise a problem ticket with SimMarket. I must say I have never had anyone before with such a strange problem. Since the process in SimMarket is all automated I really don't see that your order can be treated differently to any other. Regards Pete Link to comment Share on other sites More sharing options...
luyu0511 Posted July 30, 2015 Author Report Share Posted July 30, 2015 Please don't flood this forum with messages! I cannot sit in front of my PC just waiting for messages to answer. I do have other things to do, you know, and a life to lead! I've just gone to your order and it is exactly as all others, the registration key is plain to see. You must be looking in the wrong place. I have nothing to do with sales in any case, all I can do is check. If you have a problem finding the right place you must raise a problem ticket with SimMarket. I must say I have never had anyone before with such a strange problem. Since the process in SimMarket is all automated I really don't see that your order can be treated differently to any other. Regards Pete I have solved the problem with sent ticket to simmarket.They made the system wrong,they do not auto making key for me.But I still thank you for your reply. Best regards. Link to comment Share on other sites More sharing options...
Pete Dowson Posted July 30, 2015 Report Share Posted July 30, 2015 I have solved the problem with sent ticket to simmarket.They made the system wrong,they do not auto making key for me. How odd -- a computer problem their end I suppose? I'm glad it was sorted out, on the same day as the order too. It isn't bad service. Regards Pete Link to comment Share on other sites More sharing options...
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