@SAMedic I have had to contact bmtmicro several times using firstname.lastname@example.org. Even on Sunday Night here in Aus (Saturday night late in US) and have received replies in a matter of minutes to a couple of hours max. They seem to be available at all hours and will get back to you fairly quickly.
Give then the ProductID number and the product password that they gave you when you downloaded the product.
They will reset your password then, unless there is further problems outside of their control.