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Volker Heine

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Hi everyone,

recently the number of posts and mails have increased in which users ask for help without giving us

any indication of their current Flight Simulator, FlightSim Commander setup, Operating System and/or detailed System  message.

Therefore we would like to ask you to specify at least the following parameters if you expect support from us:

1. FS X, FS2004(FS9) or Prepar3D (Version)
2. FSUIPC* / WideFS which version used ("latest version" is not sufficient)
3. I use the FSC in a network! Yes / No

4. FS Commander and Database Manager which version / revision and build used
5. Which provider and period of the AIRAC Cycle
6. Aerosoft boxed or download version or download version from our website
7. Operating System (Windows 7/8/10 32/64, Vista 32/64)
8. How many monitors are used

Please, never publish a key or serial number in our forum!

We regret that in the future we cannot answer any posts
any more in which these indications are missing.

Furthermore we get more and more mails from people who either because of the
purchase of a new computer or a hard disk crash turn to us for help in order
to retrieve their registration key which for some reason they displaced or lost.

Apart from the fact that virtually everyone should know that a registration
key is like cash there are two things to say:

1) Sascha* and myself are only the authors of the program who have nothing to
do with the handling of sales. Aerosoft and SimMarkets are the ones who handle
the registration keys.
We can't help you, simply because we don't know your personal registration key.

2) Note that this problem applies only to registrations through SimMarket,
because they send you a key, while the Aerosoft version registers the
program during installation.

Again, we regret that we are unable to respond to such mails in the future.

Note also that FlightSim Commander is distributed through two sources. If you download directly
from our website, then you need to register with SimMarket. If you buy the boxed version or
download version from Aerosoft, you will be registered during installation.

You CANNOT use the Aerosoft key for the SimMarket version and conversely

you CANNOT use the key you receive from SimMarket for the Aerosoft version. 

Finally, a little word of complaint from our side which might be due to the
fact that we are both two old guys. We frequently receive mails without an
addressee nor with a signed name. A little "Hi" or "Hi Sascha* / Volker" or
something like that might not be to time-consuming for the sender.

Likewise some kind of signature would also be a sign of respectfulness.
Of course, we are not interested in your real name, so that you can write
whatever you want, be it "Planecrasher", Brad CockPitt, Richard Gere-up,
or whatever.

We believe that there are minimal standards of politeness which
the flightsim community should not be immune to.


Sascha* & Volker

* Sascha passed away on 04 January 2012

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