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jimh

Upgrading 9.2 to 9.5?

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Hi,

 

Sorry if I'm being stupid, but I need some help over the upgrade from 9.2 to 9.5.

 

I originally purchase V8 from SimMarket, then upgraded to 9.2.  I understand that the free upgrade is from 9.4 to 9.5, while users who are upgrading from V8 (i.e. me) are eligible for a discount on the full price from Simmarket.

 

Quote:

" If you are a registered user of any previous version 8.x, you must download and install FlightSim Commander 9.x as a new program. You also need to register again with SimMarket in order to obtain a new registration key. However, as a registered 8.x user you will receive a discount."

 

From SimMarket:

"

  If you previously purchased FLIGHTSIM COMMANDER V8.x at simMarket, you are entitled to the special upgrade price of EUR 20.92 (+VAT where applicable) only. NOTE: The special upgrade price will be awarded automatically, therefore you must be logged into your same account used to purchase the previous version! If in doubt contact simMarket support first! NO REFUNDS GIVEN!

 

 

I've logged into my account with SimMarket (same account as original purchase).  When I try to buy FSC9.5 as a new program, I see the full price, which is repeated at checkout, no sign of a discount.

 

I have contacted Simmarket twice for help.  First time they pointed me to the free upgrade, for which I'm not eligible, second time to this forum.  I wasn't aware there had been a move to V9.4, or I would be on it now, but I'm trying to move from 9.2 to 9.5. 

 

Sorry about the lengthy post.  I would really apreciate some help.

 

Regards, Jim

 

 

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Hello Jim,

If you read carefully our website " http://www.fscommander.com/download.htm ", you can find the following text:

 

Otherwise, uninstall the 9.x version.

Make sure also that the FSC folder is completely deleted and you have created a backup

of the file "Register.fsc, any *.ini file " and the folder Flight Plan. Then install the full version.

 

Do you have any other questions?

 

Regards,

Volker

 

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Hi Volker,

Thanks for your reply.

 

I apologise for raising this matter in your forum, for my problem is not in actually moving to Version 9.5, but in trying to buy 9.5 from your reseller, SimMarket.

 

It is clearly stated that a discount on the full price of 9.5 is available to SimMarket customers who bought V8.

 

SimMarket's sales site does not give me the discount, but charges the full price.  I have been using the same account since 2008, and purchased FSX in 2009.

 

SimMarket simply refers me to this forum, ignoring my explanations.

 

1st reply from SimMarket:

Your Trouble Ticket has been updated with:

----------------------
To download this free update please go to:

http://www.fscommander.com/download.htm
 

2nd reply from SimMarket:

Dear Customer,

thank you for your purchase!

To download this free update please go to:

http://www.fscommander.com/download.htm

If you need more help please contact the fscommander support forum:

http://forum.simflight.com/forum/75-fs-commander-support-forum/

 

So here I am, troubling you with a problem which is not yours.

SimMarket will not sell me 9.5 at a reduced price, and if you cannot help, then I will understand, and keep using 9.2 (somehow I have missed 9.3).  FSC has served me very well indeed for the past four years, and I will happily continue to use it.

 

Thank you for your excellent product.

 

Regards, Jim

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Jim:

 

Maybe I am misunderstanding your question but, if you have a legal copy of version 9.2 there is no need to buy anything.  Uninstall and back up as Volker indicated in the messsage above.  Go here ==> http://www.fscommander.com/download.htm and download the full version 9.5.  Install and move the backed-up files to the new installation and you should be good to go.

 

Tom

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Hi Tom and Volker,

 

Thank you for your help.

 

Old age must have addled my brain!  I did not realise I had bought the upgrade from V8 to V9.  How stupid!  I really must apologise, and to SimMarket.

 

I have V9.5 up and running on my network.  Just to get up to speed with the features of the new version.

 

Thank you again, Tom, and to Volker, many thanks for an excellent program.

 

Best Wishes, Jim

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I am also having problems upgrading 9.2 to 9.5. I have a CD version of v9.2 which was registered on installation.

 

I backed up the  *.fsc and *.ini files, deleted the original FSC and then copied the backed up files into the new folder. The opening screen still says that 9.5 is unregistered.

 

What have I missed?

 

thanks

Geoff 

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Hi Geoff,

 

Your CD version is an Aerosoft version.

 

Please read here: http://forum.simflight.com/topic/60271-imortant-everyone-please-read/

and also read here: http://www.fscommander.com/download.htm 

the following info:
ATTENTION aeroSOFT users!
You can not use a full version of this Site.

You must use your account at aeroSOFT

 

Volker

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