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Pete,

 

We flight simmers are a small and unique group and very dedicated. I have to say the only vendor you use for your products (SimMarket) is very shady at best. I purchased FSUIPC4 just 4 months ago for 24 Euro. I now need WIDEFS which is being offered along with FSUIPC4 at the bundle price of 21.42 Euro. I inquired with SimMarket about their best price for WIDEFS and the best they could do is have me buy ANOTHER FSUIPC license and WIDEFS to get the 21.42 Euro bundle price, or puchase only what I need (WIDEFS) for 24.00 Euro. I just purchased FSUIPC4 in May and still have to pay over double the bundle price now offered to have these 2 modules. Any other retailer would consider a discount for a regular customer who purchased something at full price just before it went on sale. Sorry to vent, but I have limited funds for my "hobby" and this is just bad practice.

 

Again, your modules are excellent. I think a little competition in vendors would keep things honest. Anything you can do for is appreciated.

 

Ron

 

SimMarket Support Ticket History:
Order ID: 1141002   Created on: 10/11/2014 by: Ron
Ticket ID: 3n0E1L9L2E2H6N
Last change: 2014-10-11 22:30:36 Product: PETE DOWSON - FSUIPC4 Ron XXXXXXXX Date: 10/11/2014 Status: Open Hello,

In May, I purchased FSUIPC4 from SimMarket which I was advised supposed to come also with WIDEFS as a bundle package. I am now advancing in my simulation to networking and wanted to connect WIDEFS. Could I please be advised how to get this product and activation key? I would really appreciate it as I paid 24.00 Euro for it in May, and you now advertise the same bundle for only 18.00 Euro.

I really need WIDEFS to move foward with my sim flying.

Thanks,

Ron Jorge - Support Date: 10/11/2014 Status: Closed Dear Customer,

You only bought the FSUIPC4 for the price of 24€.

The bundle price is 21.42€

regards Ron XXXXXXXX Date: 10/11/2014 Status: Reopened Jorge/Support Team Member,

So let me get this straight. I paid 24Euro for FSUIPC4 (only) 5 months ago, and you are currently offering a bundle package (FSUIPC4 and WIDEFS) for 21.42 Euro now. So, you are saying the only option for me is to purchase ANOTHER FSUIPC License, just to get WIDEFS at the bundle price, or buy WIDEFS by itself for another 24 Euro? So, you would require me to spend double the current price (almost 42 Euro total) to have these 2 modules now? That is the best price I can get just to have WIDEFS???

After years as a Simmarket customer with multiple purchases with you, is this the best you can do? I will write Pete Dowson directly to complain about his vendor's practices as this is not the right way to do business. He always offers upgrade discounts to longstanding and upgrading customers.

Please acknowledge, and keep this ticket OPEN as I would like it elevated for more consideration.

Thanks,

Ron

 

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Well a quick look at http://secure.simmarket.com/pete-dowson-fsuipc4.phtml and http://secure.simmarket.com/pete-dowson-widefs7.phtml shows the following text:

 

 

BUNDLE OFFER

Buy 2 for 21.42€ incl. VAT (18.00€ excl. VAT) each

PETE DOWSON - FSUIPC4
PETE DOWSON - WIDEFS7

To make this happen the products must be purchased at the same time under the same order number! No Exceptions, No Refunds!

 

I'd say that's pretty plain and easy to understand, personally.Saying something is a "rip off" because you want something that is not on offer is not a "rip off". It also plainly states that the €21.42 price is "each", i.e. PER PRODUCT, not for the package of both. Therefore you would be paying €42.84 for both, as oppose to €57.12. Not more for a single product than for both.

 

Ian P.

Forum admin.

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 I will write Pete Dowson directly to complain about his vendor's practices as this is not the right way to do business. He always offers upgrade discounts to longstanding and upgrading customers.

 

Actually that is simply not true. I do not and never have sold FSUIPC or WideFS myself. I do programming and support.

 

I've been with SimMarket since the very start of going payware, in 2003, and the arrangement has been good for both my users and myself. Loyalty does garner rewards and respect, and you won't find me deserting.

 

Regards

Pete

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