TOPER Web - Support

[dekela 0]

On 8/22/2017 at 11:51 AM, nixdevelopment said:

Hello,

could you please tell me what the issue is?

Kind regards,

I am trying to access toper-web and when I try to login using my token it says it is invalid, also when I try to send a new activation it says email not found.

[nixdevelopment 7]

Could you please send me the e-mail you have used to register as a private message?

[ClimbVx 0]

Hello, 

Using a Mac to access toper web.  Bug presents itself when using 777-200 profile to take off out of KSFO.  No setting or weight change will work, it will always result in a bug when calculating.  I tried different web browsers and different setting, but it would not calculate t/o performance, only bug out.  I tried using the same parameters at KLAX and it worked just fine. 

 

Very Respectfully, 

 

Manny Ramirez

[nixdevelopment 7]

Dear Manny,

sorry to hear you are experiencing problems with TOPER Web. Could you please leave here detail parameters you have used when the error occurred? This will make it easier for me to find out what might be the issue.

I am in the process of coding TOPER for iOS and Android devices, which should make it more accessible.

Kind regards,

[jmg225 1]

Hello,

i too purchased an subscription through sim market and did not receive a token

john Gaffney

jmg225eharm@gmail.com

[danwrinn 0]

Hi 

I just purchased a subscription and was able to create an account. However, when I click the activation email it is sending me to the registration page and telling me that my account is not activated.

[nixdevelopment 7]

Dear Dan,

Could you send me your SimMarket purchase number and I will have a look.

Regards,

[leon_p3d 0]

Dear Nikola,

I’ve purchased Toper Web for 120 days on SimMarket, but I’ve already purchased Toper 737NG and SimMarket says that I’ll get 40 bonus days of Toper Web, if I’ve already purchased any Toper product before. How do I get these 40 days?

Thank you very much and best regards!

Leon

[nixdevelopment 7]

On 12/17/2018 at 7:31 PM, leon_p3d said:

Dear Nikola,

I’ve purchased Toper Web for 120 days on SimMarket, but I’ve already purchased Toper 737NG and SimMarket says that I’ll get 40 bonus days of Toper Web, if I’ve already purchased any Toper product before. How do I get these 40 days?

Thank you very much and best regards!

Leon

Hello Leon,

please send me your purchase details as a private message or via the support e-mail and I will manually upgrade the extra 40 days.

Kind regards,

 

[eceja2109 0]

 

Hi, today I tried on topper web to do a performance calculation, but I received this message.

 

[nixdevelopment 7]

Hello,

sorry to hear that you are experiencing issues. Could you please leave a screenshot of the input values that cause the issue to happen?

Kind regards,

[ClimbVx 0]

Good Evening, 

The TOPER WEB site seems to be down. 

 

Kind Regards

[nixdevelopment 7]

On 2/19/2019 at 11:51 PM, ClimbVx said:

Good Evening, 

The TOPER WEB site seems to be down. 

 

Kind Regards

The site is back online now.
I do apologize for any inconvenience caused.

Kind regards, 

[captainmd 0]

Hello,

I'm trying to access ToperWeb. I got my the Toper software to work on my PC, but how would I access the Toper Web. The key I used on the software does not work with the Toper Web version. Any ideas? 

 

Thank you

[nixdevelopment 7]

25 minutes ago, captainmd said:

Hello,

I'm trying to access ToperWeb. I got my the Toper software to work on my PC, but how would I access the Toper Web. The key I used on the software does not work with the Toper Web version. Any ideas? 

 

Thank you

Hello,

ToperWeb is a different product which is purchased separately. TOPER runs on your local machine, where as ToperWeb can be accessed from any browser.

Kind regards,

[Richard Keen 0]

Hi

Just brought a sub to test out the NG version for a few months , great product so far .. just wondering thou The V speeds dont change if i use full length or an intersection ... eg full length (M1)  runway 26L at EGKK, using Flaps 5 i get the same Vspeeds for M1 and also when i set it for holding points A1 or B1 ..... is this normal or a bug? a mate tried with his Airbus performance tool and there was a slight change in Vspeed from the same holds.

Thanks

Rich

[Richard Keen 0]

any support here?

[nixdevelopment 7]

On 11/7/2019 at 8:16 PM, Richard Keen said:

any support here?

 

On 11/4/2019 at 12:45 AM, Richard Keen said:

Hi

Just brought a sub to test out the NG version for a few months , great product so far .. just wondering thou The V speeds dont change if i use full length or an intersection ... eg full length (M1)  runway 26L at EGKK, using Flaps 5 i get the same Vspeeds for M1 and also when i set it for holding points A1 or B1 ..... is this normal or a bug? a mate tried with his Airbus performance tool and there was a slight change in Vspeed from the same holds.

Thanks

Rich

Hello,
"V-speeds" are a function of TOW and the flap setting, so using an intersection should not have any influence there.

[kieron01 0]

Hello, when trying to log into my Toper Web app on the browser I encounter an "expired token" warning that consequently does not allow me to log in and use the app. May I have this token renewed. 

Email: kieron.emmett03[at]gmail.com

Edited January 12 by nixdevelopment
Data protection

[nixdevelopment 7]

On 1/8/2020 at 7:27 AM, kieron01 said:

Hello, when trying to log into my Toper Web app on the browser I encounter an "expired token" warning that consequently does not allow me to log in and use the app. May I have this token renewed. 

Email: kieron.emmett03[at]gmail.com

Hello,
if the token expired that means you need to purchase another subscription.

Kind regards,