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simmarket not responding to password reset (answered)

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Yeah, I'm coming to the tech forum for support with a problem with the publisher. 


The reason I am coming here is they provide NO OTHER WAY than the ticket system to contact them.  I can't log in, so I can't use the ticket system.  I know this is not what this board is for, but there is no other point of contact for help.


I bought FSC and need to redownload, but my password isn't working and their password reset isn't sending out e-mail for some reason (although their sales e-mails are coming in just fine.)  I've tried 5 times in the past three hours and gotten no e-mail from them to reset my password.  (I've done this before, so I know how it's supposed to work.)


If anybody can help me get a password reset sent to my e-mail on file with Simmarket, I would appreciate it.



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