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Maurice Lyon

Cant reinstall FSC9 (solved)

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When I try to reinstall FSC9 it tells me "Another version of this product is already installed" I tried to uninstall it tells me to go to control panel to uninstall it but I tried that, it then tells I don't have permission to uninstall it, so I tried to delete it manually but I still am told "Another version of this product is already installed", please me to get this right.

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4 hours ago, Volker Heine said:

Hi Maurice,

please read here: http://forum.simflight.com/topic/60271-important-everyone-please-read/

Volker
1. FS X, 
2. FSUIPC* v4.962a
3. I use the FSC in a network! No

4. FS Commander and Database Manager 9.5
5. Which provider and period of the AIRAC Cycle Navigraph
6.  download version from our website     9.5
7. Operating System  Windows 10 
8. How many monitors are used
1

 

 

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Hi Maurice,

The FlightSim Commander is not the cause of your problem.
In most cases it is the problem of a wrong first installation.

I found the following information on the Internet. Many users had success with this information.

If successfull, then it's absolutely necessary to read and follow the documents regarding the installation.

 

Regards

Volker

 

When installing your software for a second time the installer says
that it is already installed after you know you removed it

with the Add/Remove utility in Windows.

 

Please try the following.

 

Open the following folder.

C:\Program Files (x86)\InstallShield Installation Information  folder, make a temp folder outside of this folder and move

all the folders inside the InstallShield Installation Information folder into this temp folder then try re-installing.

If it then re-installs fine move all the folders back out from the temp folder back to the original location.

 

This is a "Hidden" folder so if you cant see it you will need to change the
"Hidden File and Folder" option in Windows Explorer to show them.

 

 

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Hi Maurice,

Quote

Done this but when I go uninstall it says I cant open it as I don't have permission.

What should I understand from this statement?
Is there no more information?
What can't you open?
What is your lack of permission?
How should I help with such statements???

Volker

 

 

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22 hours ago, Volker Heine said:

Hi Maurice,

The FlightSim Commander is not the cause of your problem.
In most cases it is the problem of a wrong first installation.

I found the following information on the Internet. Many users had success with this information.

If successfull, then it's absolutely necessary to read and follow the documents regarding the installation.

 

Regards

Volker

 

When installing your software for a second time the installer says
that it is already installed after you know you removed it

with the Add/Remove utility in Windows.

 

Please try the following.

 

Open the following folder.

C:\Program Files (x86)\InstallShield Installation Information  folder, make a temp folder outside of this folder and move

all the folders inside the InstallShield Installation Information folder into this temp folder then try re-installing.

If it then re-installs fine move all the folders back out from the temp folder back to the original location.

 

This is a "Hidden" folder so if you cant see it you will need to change the
"Hidden File and Folder" option in Windows Explorer to show them.

 

 

Done as instructed all working fine now after restarting, thanks all

 

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