Jump to content
The simFlight Network Forums
Sign in to follow this  
aussieh

KJFK Fails to Load Graphics

Recommended Posts

Hi All,

Having some problems with KJFK in Tower3D! Pro (SP33c). After setting up desired settings (runway, time, weather, etc) I click start and the loading page appears. Music continues to play for a few seconds however the loading icon makes half a turn and the status remains at 0%. Shortly after I can hear traffic talking to me and tapping the PTT button plays the appropriate sound and I am unable to interact with the aircraft. The airport graphic never loads.

I've tried other airports (including both included and add-on airports) and JFK is the only one doing this. Other troubleshooting attempted:

  • With and without KJFK Real Color
  • With and without Real Traffic
  • Fresh Install of both KJFK and Tower3D! Pro

Any suggestions would be greatly appreciated and game.log could not be attached due to upload limit however can be found at my Google drive here.

Haydn

Share this post


Link to post
Share on other sites

Hi Ariel,

No, I have not played KJFK previously - it's a new addition to my collection. I've tried loading it up a few times all with the same result. 

I should also mention I also tried re-downloading the installation file just in case the original download was corrupted. That unfortunately did not solve the problem either.

Haydn 

Share this post


Link to post
Share on other sites

Sounds more like a corrupted installation. Please try to uninstall all KJFK files from your computer, including Real Traffic and Real Color, and install them again in their correct locations. 

Get back to me with the outcome as soon as you´re done! :) 

Thank you, 

Ariel 

Share this post


Link to post
Share on other sites

That's something that has raised my attention. The installer wants to install at C:\Program Files (x86)\FeelThere\Tower 3D (i.e. the installer does not "see" my 3D! Pro installation).

I changed the install location to C:\Program Files (x86)\FeelThere\Tower!3D Pro by copying and pasting the address from windows explorer to ensure no errors were transferred.

For reference, the KJFK installer version is listed as 2.0.0.45

Share this post


Link to post
Share on other sites

The location should be C:\Program Files (x86)\FeelThere\Tower!3D\Extensions\Airfields. Also, make sure you have the current installer  and please post a log. Well take a deeper look to it. 

Ariel 

Share this post


Link to post
Share on other sites
2 hours ago, FeelThere Ariel said:

The location should be C:\Program Files (x86)\FeelThere\Tower!3D\Extensions\Airfields. Also, make sure you have the current installer  and please post a log. Well take a deeper look to it. 

Ariel 

Ariel, that is NOT the correct install location if you have Tower!3D Pro.

Share this post


Link to post
Share on other sites

Craig, thank you for pointing this out! Appreciate it. I didn´t realize I had written the wrong one. 

Haydn, accept my appologies. The CORRECT install route is ProgramFiles(x86)\Feelthere\Tower3DPro\Extensions\Airfields. 

Ariel 

Share this post


Link to post
Share on other sites
On 4/4/2018 at 6:58 PM, aussieh said:

Hi Ariel,

No, I have not played KJFK previously - it's a new addition to my collection. I've tried loading it up a few times all with the same result. 

I should also mention I also tried re-downloading the installation file just in case the original download was corrupted. That unfortunately did not solve the problem either.

Haydn 

What is the name of the installation program you are running?

Share this post


Link to post
Share on other sites
1 hour ago, FeelThere Ariel said:

Haydn, accept my appologies. The CORRECT install route is ProgramFiles(x86)\Feelthere\Tower3DPro\Extensions\Airfields. 

No problems Ariel - Adjusted as noted and unfortunately still the same problem. Original log was attached with my initial post and the latest log can be found here (via my Google Drive)

 

28 minutes ago, crbascott said:

What is the name of the installation program you are running?

I'm not 100% sure I understand what you're referring to, but the installer title once running is "KJFK for Tower!3D Install Program"?

With that I think I may have discovered the problem - despite it appearing to install to the correct location it is not a Pro compatible installer? The original purchase of Pro, KLAS and real color/traffic was through the FeelThere store however the purchase of KJFK was through the Australian PC Aviator store so I may need to speak to them about updating their installer files perhaps?

 

Thanks in advance for both of your assistance - it really is greatly appreciated.

 

Haydn

Share this post


Link to post
Share on other sites
1 hour ago, aussieh said:

No problems Ariel - Adjusted as noted and unfortunately still the same problem. Original log was attached with my initial post and the latest log can be found here (via my Google Drive)

 

I'm not 100% sure I understand what you're referring to, but the installer title once running is "KJFK for Tower!3D Install Program"?

With that I think I may have discovered the problem - despite it appearing to install to the correct location it is not a Pro compatible installer? The original purchase of Pro, KLAS and real color/traffic was through the FeelThere store however the purchase of KJFK was through the Australian PC Aviator store so I may need to speak to them about updating their installer files perhaps?

 

Thanks in advance for both of your assistance - it really is greatly appreciated.

 

Haydn

Before you click/run it  - what is the name of the installer file? I have a feeling you are running an installer for Tower!3D and not Tower!3D Pro.

Oh, and a little advice, in the future buy from FeelThere. You'll avoid situations like this. 

Share this post


Link to post
Share on other sites
1 hour ago, crbascott said:

Before you click/run it  - what is the name of the installer file? I have a feeling you are running an installer for Tower!3D and not Tower!3D Pro.

"KJFK_for_Tower3D_3.0.exe" although I also note the KLAS file purchased from FeelThere has no reference to Pro either ("KLAS_for_Tower3D_SP2"). I've contacted PC Aviator to see if they can update the files in their system.

Quote

Oh, and a little advice, in the future buy from FeelThere. You'll avoid situations like this. 

I completely understand and appreciate that, however I do like to support my local vendors where I can. If you don't support them they disappear and in a lot of circumstances local support is vital. But I do sincerely appreciate your assistance.

Share this post


Link to post
Share on other sites
1 hour ago, aussieh said:

"KJFK_for_Tower3D_3.0.exe" although I also note the KLAS file purchased from FeelThere has no reference to Pro either ("KLAS_for_Tower3D_SP2"). I've contacted PC Aviator to see if they can update the files in their system.

I completely understand and appreciate that, however I do like to support my local vendors where I can. If you don't support them they disappear and in a lot of circumstances local support is vital. But I do sincerely appreciate your assistance.

The installer your local vendor has is for Tower!3D only - I believe it was released in December 2016. The current installer is KJFK_for_Tower3D_4.2a.exe, which was released last month.

Share this post


Link to post
Share on other sites

Thanks for letting me know, I can add that to the support ticket to make sure they get the correct installer into their system - they are very helpful like that.

Again, thanks again for your assistance - I sincerely appreciate it.

Share this post


Link to post
Share on other sites

Just wanted to post a follow up in case anyone searches for the same problem.

Issue was indeed the installer and thanks to the support provided by my local vendor, the problem is now solved.

Thanks again to @FeelThere Ariel and @crbascott for their assistance in narrowing down the problem, your help is sincerely appreciated.

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use. Guidelines Privacy Policy We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.