Kulbit 0 Posted November 12, 2018 Report Share Posted November 12, 2018 Hi Simon, after updating at STB Client BETA Update V4.2.2018.26800 for Prepar3D-V4.2 and V4.3 , the Client itself failed to start without any error message.. I simply applied the update on the existing version but now it refuse to start. What's wrong? How can I solve the problem ? Do I have to delete the program and reinstall from the beginning adding the update? Many thanks for the help !! Quote Link to post Share on other sites
flying-w 78 Posted November 12, 2018 Report Share Posted November 12, 2018 I don't think this is a problem with how the update was installed, but something else. Can you check Windows event viewer please? This is where error messages go now when STB fails before I get control to do anything useful. It's usually a Windows or evnironment issue. Thanks Simon Quote Link to post Share on other sites
Kulbit 0 Posted November 12, 2018 Author Report Share Posted November 12, 2018 Simon, Here the event viewer report... please let me know if you need a translation from Italian... Thanks Max Quote Link to post Share on other sites
flying-w 78 Posted November 13, 2018 Report Share Posted November 13, 2018 This is a new one.... Can you visit your STB Install folder, find "Utilities.dll", right click and tell me what it says please on the "Details" tab? Also do you have Utilities.pdb in that folder also? Thanks Simon Quote Link to post Share on other sites
Kulbit 0 Posted November 13, 2018 Author Report Share Posted November 13, 2018 Simon, i have both Utilities.dll and Utilities.pdb Here the details tab of .dll Quote Link to post Share on other sites
flying-w 78 Posted November 14, 2018 Report Share Posted November 14, 2018 Thanks - your DLL appears to be correct. Still not clear why this is happening, the Microsoft help for these exceptions talks in very vague terms. Maybe next I'll try adding some debug code to help. Thanks Simon Quote Link to post Share on other sites
Kulbit 0 Posted November 14, 2018 Author Report Share Posted November 14, 2018 Thanks anyway Simon !! I will try to re-install base program and update. BTW if it could be of any help this is the full Windows Error Reporting : Version=1 EventType=CLR20r3 EventTime=131866694928047123 ReportType=2 Consent=1 UploadTime=131866694929134216 ReportStatus=268435456 ReportIdentifier=7556f07e-2c2e-4517-94ca-e9525643544a IntegratorReportIdentifier=7f7dcdaf-7e60-4c74-bc32-3914fc3a6925 Wow64Host=34404 NsAppName=TrafficBoardFrontEnd.exe OriginalFilename=TrafficBoardFrontEnd.exe AppSessionGuid=00003e44-0002-0044-5ace-ca740f7cd401 TargetAppId=W:0006bbb3e878d86cfdbd3300ad3be214cc5300000000!0000bd859cc746f310f4d20407a22df293777f28789d!TrafficBoardFrontEnd.exe TargetAppVer=2018//09//25:19:25:01!0!TrafficBoardFrontEnd.exe BootId=4294967295 TargetAsId=1408 IsFatal=1 Response.BucketId=5f8b711a72f83b592ad79bdc54ad5c19 Response.BucketTable=5 Response.LegacyBucketId=1934185935594675225 Response.type=4 Sig[0].Name=Firma problema 01 Sig[0].Value=TrafficBoardFrontEnd.exe Sig[1].Name=Firma problema 02 Sig[1].Value=4.2.2018.13500 Sig[2].Name=Firma problema 03 Sig[2].Value=5baa8b8d Sig[3].Name=Firma problema 04 Sig[3].Value=Utilities Sig[4].Name=Firma problema 05 Sig[4].Value=4.2.2018.23800 Sig[5].Name=Firma problema 06 Sig[5].Value=5b823c90 Sig[6].Name=Firma problema 07 Sig[6].Value=fc Sig[7].Name=Firma problema 08 Sig[7].Value=0 Sig[8].Name=Firma problema 09 Sig[8].Value=System.TypeLoadException DynamicSig[1].Name=Versione SO DynamicSig[1].Value=10.0.17134.2.0.0.256.48 DynamicSig[2].Name=ID impostazioni locali DynamicSig[2].Value=1040 DynamicSig[22].Name=Informazioni aggiuntive 1 DynamicSig[22].Value=2c71 DynamicSig[23].Name=Ulteriori informazioni 2 DynamicSig[23].Value=2c717fdbb00716c893a6788ec1e1a043 DynamicSig[24].Name=Ulteriori informazioni 3 DynamicSig[24].Value=7c7b DynamicSig[25].Name=Ulteriori informazioni 4 DynamicSig[25].Value=7c7b81e32a3f598b3bda119b30ddcf95 UI[2]=E:\FlyingWSimulation\SuperTrafficBoard Client V4 for Prepar3D-V4\TrafficBoardFrontEnd.exe LoadedModule[0]=E:\FlyingWSimulation\SuperTrafficBoard Client V4 for Prepar3D-V4\TrafficBoardFrontEnd.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[5]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[8]=C:\WINDOWS\System32\sechost.dll LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[10]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[11]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[12]=C:\WINDOWS\System32\combase.dll LoadedModule[13]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[14]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[17]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[18]=C:\WINDOWS\System32\USER32.dll LoadedModule[19]=C:\WINDOWS\System32\win32u.dll LoadedModule[20]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[21]=C:\WINDOWS\System32\kernel.appcore.dll LoadedModule[22]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[23]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[24]=C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll LoadedModule[25]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\a6021ef6892ab519b334a17992542017\mscorlib.ni.dll LoadedModule[26]=C:\WINDOWS\System32\ole32.dll LoadedModule[27]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[28]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll LoadedModule[29]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\8ff4bf965a60a85a0598226bf67e993a\System.ni.dll LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\d56a87ba57efe8f63335298ab1cb8772\System.Drawing.ni.dll LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\a8f8eef9e281ad0ac06dc269147ae72c\System.Windows.Forms.ni.dll LoadedModule[32]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=17134 OsInfo[3].Key=ubr OsInfo[3].Value=407 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1040 OsInfo[7].Key=geoid OsInfo[7].Value=118 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=257266 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.407.17134.0-11.0.95 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=16314 OsInfo[19].Key=svolsz OsInfo[19].Value=464 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=180410 OsInfo[22].Key=bldtm OsInfo[22].Value=1804 OsInfo[23].Key=bldbrch OsInfo[23].Value=rs4_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.17134.407.amd64fre.rs4_release.180410-1804 OsInfo[30].Key=buildflightid OsInfo[30].Value=F8EE1E09-5379-44DF-B86D-E49E70CBE43B.1 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=RS:1679 OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Ha smesso di funzionare ConsentKey=CLR20r3 AppName=STBClientFrontEnd AppPath=E:\FlyingWSimulation\SuperTrafficBoard Client V4 for Prepar3D-V4\TrafficBoardFrontEnd.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=85F2B163A638B6C6F6425E1CBEE08C21 MetadataHash=-1491954143 Quote Link to post Share on other sites
flying-w 78 Posted November 15, 2018 Report Share Posted November 15, 2018 This one is hard to debug, because I can't reproduce it and it happens so early in the life of STB the framework adds little value to the exception. Can you also check the messages.dll and simulator.dll, and provide the same information as you did earlier for utilities.dll? Thanks Simon Quote Link to post Share on other sites
Kulbit 0 Posted November 16, 2018 Author Report Share Posted November 16, 2018 Simon, this is it... BTW even after a full vanilla reinstallation of STB plus the upgrade I've got the same. Clients don't start.... Quote Link to post Share on other sites
flying-w 78 Posted November 17, 2018 Report Share Posted November 17, 2018 The real challenge here is there is so little information (thanks Microsoft) about the actual cause, it could actually be many things. What was the version number that last worked for you? I can do a code comparison, but FileHelper (which is active at the time of the problem) hasn't changed much at all lately. Simon Quote Link to post Share on other sites
flying-w 78 Posted December 4, 2018 Report Share Posted December 4, 2018 The next beta will have some code to better detect this kind of error. Meanwhile there's only been one report of this problem so far. Simon Quote Link to post Share on other sites
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