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FSUIPC5 incorrect key received

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on March 18, I9 I bought a licence for FSUIPC5, download worked fine, however upon installation I receive an 'incorrect key' message. The key I received from Simmarket is as follows:

FSUIPC5 Key: XXXXXXXXXXX (obliterated for security)

What do I do now? Please help me! Thank you very much.


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You are entering something wrongly. All THREE parts must be EXACTLY as specified -- Name, Email and Key.

Please only ever post support questions to the main support forum. I have moved it for you.

Also, NEVER put your key details in an open email. That may well cause it to be revoked and violates conditions of sale. State order number if you like, but not registration details. Order number is more useful.



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