agent00729 Posted November 24, 2020 Report Share Posted November 24, 2020 Hello, Today I purchased e-jets v2 for FS9, and I downloaded the installers from the link sent to my email address. However, when I click the installer I am unable to progress past the "Registration" page after typing in my registration code, as the "Next" button stays unclickable. Appreciate the help! Link to comment Share on other sites More sharing options...
scoobflight Posted November 24, 2020 Report Share Posted November 24, 2020 Your registration code isn't correct. If purchased from feelThere contact BMTmicro with the purchase details to receive the keys you are missing - cservice@bmtmicro.com or 800-414-4268 (USA/ Canada) / +1 910- 792-9100 (international customers Link to comment Share on other sites More sharing options...
agent00729 Posted November 24, 2020 Author Report Share Posted November 24, 2020 Thanks, I just reached out to them and they said they don't have control over the installer (if I understood correctly), however, they referred me to someone else who will hopefully be able to generate a new registration code. Out of curiosity, where to you recommend purchasing in the future? Also thinking about purchasing the ERJ for black friday, but don't want to run into the same issue again. Link to comment Share on other sites More sharing options...
douglas_wilson1@sky.com Posted November 24, 2020 Report Share Posted November 24, 2020 Hi, purchased E-Jet today and have exactly the same issue. Enter the serial code and the next button remains inactive?? Who have you been told to contact? I emailed FeelThere, but no reply as yet. Thanks. Link to comment Share on other sites More sharing options...
scoobflight Posted November 24, 2020 Report Share Posted November 24, 2020 To all if you purchased from feelThere, feelThere.com, you ask for purchase support from BMTmicro (see my post above). If you purchased from another vendor you must contact that reseller. Link to comment Share on other sites More sharing options...
douglas_wilson1@sky.com Posted November 24, 2020 Report Share Posted November 24, 2020 Contacted BMTmicro, they said the details were correct and to contact FeelThere support? Link to comment Share on other sites More sharing options...
agent00729 Posted November 24, 2020 Author Report Share Posted November 24, 2020 4 minutes ago, douglas_wilson1@sky.com said: Contacted BMTmicro, they said the details were correct and to contact FeelThere support? Interesting, I first called the number for BMT and they basically redirected me to the BMT customer service email address. Still waiting on a resolution... Link to comment Share on other sites More sharing options...
douglas_wilson1@sky.com Posted November 24, 2020 Report Share Posted November 24, 2020 I'll post if / when I get it resolved. Link to comment Share on other sites More sharing options...
agent00729 Posted November 24, 2020 Author Report Share Posted November 24, 2020 Great, same here Link to comment Share on other sites More sharing options...
douglas_wilson1@sky.com Posted November 24, 2020 Report Share Posted November 24, 2020 Thank you for contacting FeelThere Support. I believe this might be a problem on our end. Please bare with me while I try to sort this out for you. Thank you Support Link to comment Share on other sites More sharing options...
agent00729 Posted November 24, 2020 Author Report Share Posted November 24, 2020 What’s the email address for Feelthere support? Link to comment Share on other sites More sharing options...
douglas_wilson1@sky.com Posted November 24, 2020 Report Share Posted November 24, 2020 support@feelthere.zendesk.com Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted November 24, 2020 Report Share Posted November 24, 2020 Folks, we apologize for this issue with the codes for the Ejets V2 for FSX. If you are experiencing a "next" button greyed out problem, please email us at feelthere.zendesk.com and send us your proof of purchase so we can send you a replacement code. Link to comment Share on other sites More sharing options...
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