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EGKK no real color

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So I purchased this along with the EGKK add on, along with the real traffic and real colour. All I get is white planes. Not really worth the money, and completely disappointed. How can I go about getting a refund?

Edited by scoobflight
Clarify subject line to reflect question
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I have them them all on my desktop. I ran the installers as advised and entered in the codes I was given. This wont allow me to add another screenshot.

Also it maybe worth noting I have uninstalled and reinstalled it, in the following order:-




EGKK in colour




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Just had something similar when I installed the EGKK real color

Run as administrator and installed in to the correct Extensions folder, so..

Main install:- D:\Steam\steamapps\common\Tower 3D Pro

Real color pack:- D:\Steam\steamapps\common\Tower 3D Pro\Extensions\Airplanes\Texturepacks

However, looks like the installed file in D:\Steam\steamapps\common\Tower 3D Pro\Extensions\Airplanes\Texturepacks is called 'airplanes_texpack17'

According to the FAQ page, texpack17 is for KRDU?

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