david_wi1952 Posted April 10, 2021 Report Share Posted April 10, 2021 Hi Guys Lost my key and download links, what can I do? Thanks, David Link to comment Share on other sites More sharing options...
scoobflight Posted April 10, 2021 Report Share Posted April 10, 2021 When and from whom did you purchase the plane? Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 11, 2021 Author Report Share Posted April 11, 2021 8 hours ago, scoobflight said: When and from whom did you purchase the plane? Purchased from Feelthere site 2 years ago... Thanks, David Link to comment Share on other sites More sharing options...
scoobflight Posted April 11, 2021 Report Share Posted April 11, 2021 7 hours ago, david_wi1952 said: from Feelthere site 2 years ago... As you purchased two years ago and from feelThere contact BMTmicro with as many of the purchase details (ie, purchase email, purchase date, credit card used) and explanation of the issue - service@bmtmicro.com or call 800-414-4268 (USA/ Canada) / +1 910- 792-9100 (international customers) Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 11, 2021 Author Report Share Posted April 11, 2021 3 hours ago, scoobflight said: As you purchased two years ago and from feelThere contact BMTmicro with as many of the purchase details (ie, purchase email, purchase date, credit card used) and explanation of the issue - service@bmtmicro.com or call 800-414-4268 (USA/ Canada) / +1 910- 792-9100 (international customers) Thanks, they sent me the download link and the keys are not there. Link to comment Share on other sites More sharing options...
scoobflight Posted April 11, 2021 Report Share Posted April 11, 2021 14 minutes ago, david_wi1952 said: the keys are not there. You need to explain that you lost all your records and need the keys. Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 11, 2021 Author Report Share Posted April 11, 2021 Just now, scoobflight said: You need to explain that you lost all your records and need the keys. Yes I did that and sent Feelthere an email with the keys request. Link to comment Share on other sites More sharing options...
scoobflight Posted April 12, 2021 Report Share Posted April 12, 2021 23 hours ago, david_wi1952 said: Yes I did that ... You sent a follow-up to BMTmicro stating you needed the unlock keys? Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 12, 2021 Author Report Share Posted April 12, 2021 Finally Solved 😄 Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 17, 2021 Author Report Share Posted April 17, 2021 Feelthere found my emails with the keys but are not sending them to me. Link to comment Share on other sites More sharing options...
scoobflight Posted April 17, 2021 Report Share Posted April 17, 2021 31 minutes ago, david_wi1952 said: Feelthere found my emails with the keys but are not sending them to me. ?? Did @FeelThere Ariel or @FeelThere say they were sending then to you and not BMTmicro? If yes did you check your email spam filter? Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 17, 2021 Author Report Share Posted April 17, 2021 2 hours ago, scoobflight said: ?? Did @FeelThere Ariel or @FeelThere say they were sending then to you and not BMTmicro? If yes did you check your email spam filter? Yes they said it was sent to me (checked spam )but maybe under the old mail I gave them. Sent them another request to send to my email, but nothing is happening. This is one of the worst customer service I even seen. I started the ticket one week ago and still no final. Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 18, 2021 Report Share Posted April 18, 2021 Hi David, we apologize for the delay. The person who is able to resend these links is out on a short leave. We should be able to send them soon to the new email you provided. Please stay tuned. 1 Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 21, 2021 Author Report Share Posted April 21, 2021 On 4/18/2021 at 9:44 PM, FeelThere Ariel said: Hi David, we apologize for the delay. The person who is able to resend these links is out on a short leave. We should be able to send them soon to the new email you provided. Please stay tuned. Till this minute I did not receive any email from the "Short Leave" person. It is unbelievable how can a simple issue not been solved for 10 days now. Link to comment Share on other sites More sharing options...
david_wi1952 Posted April 21, 2021 Author Report Share Posted April 21, 2021 On 4/18/2021 at 9:44 PM, FeelThere Ariel said: Hi David, we apologize for the delay. The person who is able to resend these links is out on a short leave. We should be able to send them soon to the new email you provided. Please stay tuned. Finally I've received the emails with the keys and everything is working fine now, thanks for your help 😄 Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 22, 2021 Report Share Posted April 22, 2021 You´re welcome David. Link to comment Share on other sites More sharing options...
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