Report Problem trying to download EGLL Service Pack in ATC Simulators Posted May 1 Thanks to EliGrim and MickeyTKSFO for their thoughts. Per Eli's suggestion, I tried the "account management" download retrieval but nothing works. Neither my receipt nor anything else I can find. Mickey, thanks for confirming what I found. Fully agree with your assessment, it is the same for me. Checking my records, I purchased KIAD on November 19 and it was from BMT. When I purchased EGLL on December 20, it had switched to FastSpring and that was that. As it stands now, I don't see any way to download EGLL again, much less update it. FeelThere needs to step up. Thanks.