PDickenmann

Hi John thank you for the superfast reply. Yes, the customer was using an older FSUIPC version, which began showing the message "This is a beta copy of FSUIPC which has expired on 30/02/21" after the change of the PC date because of the mainboard battery. I then tried to install the current FSUIPC version and got the other messages. I was not aware that the P3D version currently in use was not supported anymore by this FSUIPC version. I will update the P3D version on the PC then. Thank you very much for your help. Regards Peter

Hi John just had a remote session with the customer where I made some screenshots and copied various log files. The problem seems to relate to SimConnect, at least that is what the FSUIPC log file is saying. The P3D version is 4.1.7.22841 After installing FSUIPC version 6.1.6 I started P3D and confirmed that the FSUIPC6 add-on shall be enabled. When clicking on "Yes" the message: "This version of Prepar3D is not supported by this version of FSUIPC! Use at your own risk" was displayed. Clicking on "OK" the next message pops up: "Memory problems detected! Operations restricted" And then the "Prepar3D exe has stopped working". I then ran all the different SimConnect.msi (except of course the FSX-RTM-JPM and the FSX-SP1-RUS versions), but the problem persisted. I cannot figure out how this can happen after just a change of the mainboard batteries, and most probably this has nothing to do with FSUIPC but with Simconnect, thus this would be the wrong place for this topic. But maybe you have come across a similar issue and may have a hint? The documents attached are some of the log files created on the computer (there are more, but due to size limitations I could not add them here). Thanks a lot and kind regards Peter FSUIPC.log FSUIPC4 Install.log

Hi John thank you for the fast reply. I will try to get the various messages and the FSUIPC log file from the customers computer and post it here. Regards Peter

Hi a customer of ours reported that he was getting the message attached to this topic. This happened after replacing an empty mainboard battery. I uninstalled the current version and purchased a new FSUIPC v6 license from Simmarket and installed this new version. When starting P3D v4.5 though P3D reported a problem with a wrong module version (unfortunately I don't have a screenshot of this message, the computers are place in Ireland and not easily accessible from Switzerland). I tried to reproduce this issue on a PC at the office, installing P3D and FSUIPC v6.0.3 (the same version installed on the customers PC) and changing the computer date. In this case P3D did not start properly, displaying a message "A licensing error has been detected. Error 5022: Invalid system time. Please correct your computer's system time". I did that and everything worked fine (I just had to activate P3D again). Thus I could not reproduce the issue here. Is this a known issue? Thanks for any hints Peter