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stuhall's Achievements


Newbie (1/14)



  1. I'm getting responses from justflight via email now, slowly but surely. They confirm that the keycode does not work, which I am happy to finally hear acknowledged. They are in the process of trying to get a replacement key that works, or a working installer (as another key they generated also did not work), from feelThere.
  2. Your reply was not helpful. I never asked you to "connect with Just Flight's purchasing system" and I didn't ask you to provide me with an unlock key. I already told you I have contacted Just Flight and am awaiting a response (2 days, 3 hours). Answering questions I did not ask comes across as patronising and dismissive. I posted a lot because I am frustrated, but my main points were: - "any help getting [the] game working would be greatly appreciated" - I mentioned that I asked feelThere if they could verify my key, which I have already emailed. I assume feelThere have a copy of the game lying around somewhere and they could try typing the keycode in. Or at the very least just cast a cursory glance at it to visually see if it appears valid (correct format? character missing?) I don't know if you think I am just trying to score a free keycode. The charge should appear on my online statement tomorrow. I can screenshot it for you. In the meantime:
  3. Hi, I came across this game via a youtube video and have been desperate to play it...I went out and bought a headset with mic specially. I bought the game from justflight.com - here: http://www.justflight.com/product/tracon-2012 and was provided the link and keycode in "my account" ...but the keycode does not work. Any help getting this game working is greatly appreciated. I'm getting really frustrated at the lack of response from justflight, which is why I am here before I take up a charge back with my Visa provider. The installer runs fine, I get an initial screen, followed by a page where I accept the terms. The next page is where I enter my name, company and the keycode. I enter the keycode, but the "next" button remains greyed out and I cannot proceed. I am not new to computers. I have ensured that I am typing the keycode correctly. I have tried copying it and pasting it. I have tried copying it into the clipboard before I launch the installer at the suggestion of justfeel support who said it would automatically populate (it didn't). When I enter the keycode manually into the three fields provided, the cursor automatically jumps to the second keycode field after I type the first part.... it doesn't repeat this for the second box, into the third... which suggests to me that the code is invalid. I have tried asking feelthere to verify the keycode by responding to their email from my original ticket, but the support address automatically bounces emails.... Help?
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