Where are the KEYS for FSUIPC and WideFS?

[Sauviat]

Hello:

Really a message for Peter Dowson, unless someone else has had the same difficulty.

Today, I have purchased as a package, both FSUIPC and WideFS where I received the confirmatory email. Within the email was a hyperlink which the text stated I was to go to, to obtain the KEYS.

The link was just back to a page within simmarket and the order confirmation, but no KEYS!

Can someone assist here, as I cannot access my utilities for Vatsim and BAV as they are now sitting on another computer?

Thank you for your responses.

Martin :?:

[Pete Dowson]

Today, I have purchased as a package, both FSUIPC and WideFS where I received the confirmatory email. Within the email was a hyperlink which the text stated I was to go to, to obtain the KEYS.

I think you must be misreading something. The keys will arrive in a separate email. If they don't within 24 hours, only then should you raise a problem ticket at SimMarket. I'm fairly sure it explains this on the site.

Pete

[Sauviat]

Hello Peter:

Nice to meet you through the either!

One of your pages does mention that an email will be received, but it was the email that I received, which mentioned to follow a link to obtain the KEYS. Hence the surprise to find it was just the order acknowledgement.

A previous order with them, for FSNav, was the same kind of email, where the link was followed and the confirmation of order and the Key was there.

Thank you again.

Martin

[Pete Dowson]

One of your pages does mention that an email will be received, but it was the email that I received, which mentioned to follow a link to obtain the KEYS.

I don't have any pages anywhere outside this Forum. But equally I've never actually ordered any keys for my programs so I've never seen the order acknowledgment. If it is misleading you should raise a Problem Ticket about it so it gets amended, but I must say this is the very first time I've had such a query raised, and that is after 35 months of operation.

Hence the surprise to find it was just the order acknowledgement.

I think that is automatic, whilst the key notification has to be generated by a human being. Hence the possibility of up to 24 hours delay, depending on workload, time-of-day etc.

Regards

Pete

[Sauviat]

Hello Peter:

It was my interpretation, in view of the previous order. I will be happy to wait to see all this come together.

With Many Thanks

Martin