domdom Posted June 13, 2015 Report Share Posted June 13, 2015 Hi. Peter says: "If you need to raise any sort of problem with SimMarket -- for instead you forget your password or can't access your account for any reason, you should go to SimMarket via this link and report the details there: http://secure.simmar...omerservice.php Regards Pete" To send a ticket password is required We walk round and round. I have a customer number but it is not planed for connection. I've lost my password and after 3 requests they still haven't replied. Is there an other company to buy your products. Thanks. Regards. Domdom. Link to comment Share on other sites More sharing options...
Ian P Posted June 15, 2015 Report Share Posted June 15, 2015 https://secure.simmarket.com/account_reclaim.phpThat form does not require a password. It's linked from the pages referred to. If you're not receiving the e-mails from simMarket with replacement passwords (check your spam folder!) then try submitting the reclaim form. Ian P. Link to comment Share on other sites More sharing options...
domdom Posted July 9, 2015 Author Report Share Posted July 9, 2015 Hi Sorry if that form don't resquest a password it needs an old email address. Then my email hasn't changed, I have just lost my password and it is not possible to give same adress for old and new one. I have re-sent 2 tickets one with email link and one with ID client without result ie in my spanfolder domdom. Link to comment Share on other sites More sharing options...
Ian P Posted July 11, 2015 Report Share Posted July 11, 2015 domdom, Can you PM* me your customer number and e-mail address, please? I'll try and get someone from simMarket to look at it for you. It probably won't be until next week, now, though, because the contact I have may not pick up their e-mail over the weekend. (* - if you hover your cursor over my name on the left of the screen and you should get a pop-up with an option to send a personal message) Ian P. Link to comment Share on other sites More sharing options...
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