regestered number not accepted?

[capitanchris]

I have purchased the FSUIPC4, customer # 294620, order# 1533121 and the install routine will not accept my Key #.  FSX-SE running win 10.  Would like to try the program.

Thanks,

Chris

[Thomas Richter]

Hi,

please check the Installing and Registering FSUIPC4.pdf file that comes with the Installer ZIP, on page 5.

Also make sure you enter precise the registration info, best practice is always to copy and paste the information instead of reading and type, to avoid typing error.

Thomas

[capitanchris]

Thanks for the response Thomas.  I have read the .pdf and double checked the registration as to showing the same.  In my history I show two orders that are closed.  The one that was paid for is #1533121.  I will pay closer attention to the .pdf and copy/paste the info.

Thanks,

Chris

[Thomas Richter]

Hi,

in addition, make sure you use exactly the name and email you used when you bought the registration key (the key is related to that).

Thomas

[capitanchris]

Well I think I discovered what the problem was.  I have two completed orders for the same item (FSUIPC4).  Used the second key number and it worked fine so all is good.  Do not know what the other key number is for?  Now I need to learn how to "properly" use the program.  This will take some time and study.  Just a old CFI-I not a computer Guru. Thanks for the support, much appreciated.

Chris