Installation Issues - Help is desperately needed !!

[CAptain Nemo]

I bought the FSUIPC7 yesterday and can not register it.

After I have entered all the required information with paste/copy from the registration email from SimMarket into the mask for registration the following message appears
" Registration details for FSUIPC7 not valid - please re-enter and try again"

I followed every step of your instructions given in your "FSUIPC7 Installation and Registration Guide" very precisely. Since my PC is brand new the Microsoft VC++ redistributables are up to date. In spite of all this, I am unable to register FSUIPC7.
 

I URGENTLY ask for your constructive help.

Thanks and best regards

Jochen

System: WIN11-64, Intel(R) Core i9-12900KF, 3,2 Ghz, 32 GB RAM, NVIDIA GeForceRTX3080 Ti

 

InstallFSUIPC7.log

Edited February 5, 2023 by CAptain Nemo

[John Dowson]

5 hours ago, CAptain Nemo said:

Since my PC is brand new the Microsoft VC++ redistributables are up to date. In spite of all this, I am unable to register FSUIPC7.

This is not necessarily the case. Please follow the provided instructions and install the latest COMBINED redistibutable packages,  as documented.

John

[CAptain Nemo]

Hi John,

I just un-installed the old Microsoft VC++ redistributables as documented and installed the new one exactly as documented  -  NO EFFECT AT ALL !

I still can not register the product.

As a matter of fact I paid a lot of money for nothing!?

PLEASE HELP !!

Jochen

 

[John Dowson]

Please let me know your order number and I will check it - do NOT post your license details.

In the mean-time, you can use the trial license, available here. I always recommend that you should try the trial license before purchasing, especially for new users to FSUIPC.

John

 

[CAptain Nemo]

Hi John,

 

the order number is 3168182. The trial version actually doesn´t seem to be useful as I can´t assign any axis or switches in that version.

Your help is highly appreciated!

Jochen

Edited February 6, 2023 by CAptain Nemo

[John Dowson]

5 minutes ago, CAptain Nemo said:

the order number is 3168182.

I have checked your key details and they are fine here. There are only two reasons that I know of in many years of people reporting this issue:
    - you are not entering all 3 parts of your key details correctly
    - the VC++ redistibutables are not installed or up-to-date

Please double-check both, and also try the trial license, The trial license will not validate in the installer, but if you get issues running FSUIPC using the trial license then this is a sure sign that you have issues with your VC++ redistributables.

I will also PM you a key file that contains your key, but please try the trial license / key file first and let me know if FSUIPC runs ok when using that,

John

[CAptain Nemo]

Hi John,

the trial version of FSUIPC runs fine, witout the assignment possibility of course

Jochen

[John Dowson]

Just now, CAptain Nemo said:

the trial version of FSUIPC runs fine, witout the assignment possibility of course

That is not the trial license...I mistakenly uploaded the exe rather than the key file,.. correcting now, will be available in 5 mins or so....

 

[John Dowson]

Correct trial license has been uploaded, but you may as well try the licensed I PM'ed you....

John

[CAptain Nemo]

So to be honest, I'm pretty confused right now.

What exactly is to be done now? In which folder should the FSUIPC7. key file be inserted?

I kindly ask for specific instructions on what to do . 

Jochen

 

[John Dowson]

I gave instructions in the message I sent you - the FSUIPC7.key file goes in your FSUIPC7 installation folder, the one you selected during installation, and where the FSUIPC7.exe resides...

[CAptain Nemo]

John,

John,
I followed your instructions and it seems as if the application is opening.

However, only in trial mode, i. e. I can not make settings on axes etc. That's not what I want!

Furthermore , when clicking the FSUIPC symbol, MSFS2020 will start but NOTHING happens in regard of FSUIPC!!!!

What's wrong here?

[John Dowson]

34 minutes ago, CAptain Nemo said:

However, only in trial mode, i. e. I can not make settings on axes etc. That's not what I want!

Please first check that  there is an FSUIPC7.key file in the installation location (and this hasn't been renamed to FSUIPC7.key.txt, which sometimes happens). Try with both key files - the trial one and the one containing your license (the one I sent you via a PM). Any issues, please show me / attach your FSUIPC7.log file.  

34 minutes ago, CAptain Nemo said:

Furthermore , when clicking the FSUIPC symbol, MSFS2020 will start but NOTHING happens in regard of FSUIPC!!!!

For all auto-start issues, please see 

 

 

[CAptain Nemo]

John,
last but not least, I got the application to run and completed the registration.
HOWEVER only by chance and good luck by own try. Only by inserting the lines in the FSUIPC7. key into the registration mask using past/copy could the data be validated.

So thank you very much for your help up to this point.

BUT, When I opened FSUIPC and wanted to do the assignment of axes and buttons, I noticed that the program does not accept inputs from axes, because all input options are grayed out. (see attached screenshots). I have looked in your manuals for a solution to this problem but found nothing to indicate that this error exists at all.
 

You will understand that I am extremely frustrated at the moment that your product is not performing as it promises. I honestly do not understand that such seerious defects can be accepted in a program to be sold in the community and I really wonder if I should be the first or only customer which is corfronted with such a mess.

I would be very grateful if you could explain these mistakes to me and, even better, correct them once and for all.

Regards

Jochen Sieler

 

 

[John Dowson]

1 hour ago, CAptain Nemo said:

HOWEVER only by chance and good luck by own try. Only by inserting the lines in the FSUIPC7. key into the registration mask using past/copy could the data be validated.

But these are the SAME details that were in your registration email that you should have been using all along. If you weren't using those details, what were you using when it failed?
AND, if the key file containing your registration details was in the correct place (i.e. your FSUIPC7 installation folder) then the details in the registration page would have been pre-populated from the key file. Try running the installer again and you will see that the registration details are pre-populated.

Therefore, I have no idea what you were doing but you were certainly not following my instructions...

1 hour ago, CAptain Nemo said:

BUT, When I opened FSUIPC and wanted to do the assignment of axes and buttons, I noticed that the program does not accept inputs from axes, because all input options are grayed out. (see attached screenshots). I have looked in your manuals for a solution to this problem but found nothing to indicate that this error exists at all.

Because that is not an error. You move a controller axis and then it will be registered Notice it says MOVE LEVER aside the top two boxes - when you move an axis lever, they will change to Joy# and Axis# once FSUIPC detects an axis movement., and then you can assign that axis to a control, as explained in the User guide.

1 hour ago, CAptain Nemo said:

You will understand that I am extremely frustrated at the moment that your product is not performing as it promises. I honestly do not understand that such seerious defects can be accepted in a program to be sold in the community and I really wonder if I should be the first or only customer which is corfronted with such a mess.

Every now again someone has issues with registration and it is ALWAYS due to either user error (i.e. entering the wrong information into the registration fields) or due to the VC++ redistributles being out of day. Your issue was the same, although you don't seem to realise this. Please do what I ask - re-run the installer, and you will see the registration fields pre-populated from the key file, and they should register ok. You can either uninstall, delete everything and then re-install from scratch, and if you enter the correct information in the correct fields then you will see how easy it actually is. I have no idea why YOU are having such difficulties.

I hope you understand the I am extremely frustrated in wasting so much time on this type of thing when there is no issue and it is down to user error or misunderstanding.

I also provide an extended trial license so that you can try FSUIPC BEFORE purchasing, which I encourage everyone to do.

1 hour ago, CAptain Nemo said:

I would be very grateful if you could explain these mistakes to me and, even better, correct them once and for all.

I have explained your mistakes and is up to you to correct them and to understand what you did and are doing wrong.

FSUIPC has been going for around 20 years now with thousands of happy users. I really don't understand why you are having such issues and why you cannot follow my simple advice.
What you say just doesn't make any sense.

As your 'installation issue' is now solved, I am locking this topic. I suggest you do as advised and try to understand what you have been doing wrong, as your key is obviously valid and accepted,...

John