Install_FSUIPC7.exe fails to run

[Stoko1]

I've just purchased and downloaded FSUIPC7 from SIMMARKET. I've extracted the files into directory 'Install_FSUIPC7' but when double clicking on 'Install_FSUIPC7.exe' the blue circle appears for approx 1 second and then disappears then nothing happens. I've also tried running it as Administrator but get the same result.

Any ideas ?

[John Dowson]

No need to run as admin, but when you run it windows should display a User Account Control dialog box asking for permissions for the installer to make changes to your device. If you don't see this. check your task bar to see if this window is iconised.

Also, if you are running any anti-virus software, check that is not blocking the installer and if so disable (while installing) or add an exception so that the installer can run.

John

[Stoko1]

Hi John,

I've disabled anti virus in Microsoft Defender and also added an exception.  The small blue circle appears for about a second after double clicking the exe so does not get as far as the UAC dialog box and nothing appears in task bar. I've been running FSUIPC5 for Prepar3dv4 with no problem. I've just installed MSFS2020 hence the FSUIPC7 purchase. I've redownloaded the zip file from SIMMARKET and also from your own site but it makes no difference.

[John Dowson]

Can you check the Windows Event Viewer (under Windows Logs -> Application) to see if there any events related to the installer, and if so show me those.

Are you sure that you have extracted the files from the zip archive, and are not trying to run the installer from directly within the zip file?

You can also try updating your VC++ redistributables (instructions are in the Installation and Registration guide, under Invalid Key Problems section), although I doubt this will help.
If you aren't even seeing the UAC approval dialog box, the installation process has not yet even started. The only thing that can prevent this would usually be anti-virus software. Are you sure that you are only using MS Defender? There should be no issues with this - most, if not all, users will have this running, including me, and this should not give any issues.

What version of Windows are you running under? 

 

[Stoko1]

Hi John,

I'm running Windows 11

Edition    Windows 11 Home
Version    23H2
Installed on    ‎20/‎09/‎2023
OS build    22631.2715
Experience    Windows Feature Experience Pack 1000.22677.1000.0

I can see nothing in Event Viewer referring to the install and I have extracted files to a different folder and am running exe from there also only using MS Defender.

It's all very confusing.

[John Dowson]

Yes, very confusing...I do not understand how it can not run and also not report any error or exception anywhere. Without any information, it is very difficult for me to advise what to try next.

I have not updated to 23H2 yet. I can't see how this can cause issues, and would have expected many more support issues if this was the case. but I will update to this version over the weekend.

Do you not see anything at all in the task bar when you attempt to run the installer?  Do you see anything running in the Task Manager? Have you tried running the installer after a clean reboot? Maybe also try moving the installer to a different folder. What is the size of the installer, in bytes, from the properties page? Should be 41,426,470 bytes, You can also try running the compatibility troubleshooter from the Compatibility tab of the Properties page, and maybe also running the installer in compatibility mode (for windows 8 I guess).

Can you try downloading and running the installer for FSUIPC6 to see if you get the same issue (the installer is the same as for FSUIPC7). This will uninstall FSUIPC5, but you can uninstall FSUIPC6 after it is installed and then re-install FSUIPC5 and nothing should be affected.

If all else fails, you could install manually - I can provide instructions to do this if/when necessary.

[Stoko1]

Hi John,

I do not see anything in the task bar or Task Manager and I've rebooted and extracted to a different folder (Desktop). The file size is correct and I've tried running in Windows 8 compatibilty mode and also used the troubleshooter to no effect. The installer for FSUIPC6 also does not run, the blue circle appears when trying to run and disappears within a second the same as FSUIPC7. I then tried the 'Install FSUIPC5.exe' and that works OK !!.

I've recently (within last month) installed Prepar3dv4 plus all addons (including FSUIPC5) onto my new PC with no problems with any of the install exe files also yesterday installed MS2020 40th Anniversary Premium Deluxe edition with no problem so it is a real puzzle.

[John Dowson]

I have updated to 23H2 now and the installer is working as expected here (although I am now having some strange issues with my displays...).

13 hours ago, Stoko1 said:

The installer for FSUIPC6 also does not run, the blue circle appears when trying to run and disappears within a second the same as FSUIPC7. I then tried the 'Install FSUIPC5.exe' and that works OK !!.

Ok, so it is the installer framework that is causing this - FSUIPC6 and FSUIPC7 use the same framework, but not FSUIPC5.

13 hours ago, Stoko1 said:

onto my new PC with no problems

If this is a new PC, you will need to install the latest combined (2015, 2017, 2019 & 2022) VC++ redistributables, available from https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022. Install both x64 and x86 versions. Can you please install these and try again.

[Stoko1]

Hi John,

Both installed but unfortunately makes no difference.

[John Dowson]

Can you make sure that you are not running the installer from a windows protected folder. Also please try running the installer from a command prompt window - are any errors reported when doing this?

Can you also try running FSUIPC7 to see if it can run correctly. Create a folder (e.g. C:\FSUIPC7) and download the latest FSUIPC7.exe from 

Then just try running it to see if it runs. If so, exit and manually create a FSUIPC7.key file in the same folder - details on the format of this file can be found in the Installing and Registering FSUIPC7.pdf document (which is included in the installer zip file). Then run FSUIPC7 again and see if you have access to the registered facilities (e.g. assignments). If that works ok, I can provide you with the additional files you need (WASM and Documentation).

[Stoko1]

Hi John,

I tried this in command prompt and had the following result

C:\Users\Tshop\Downloads\Install_FSUIPC7\Install_FSUIPC7>start Install_FSUIPC7.exe
Access is denied.

I then created C:\FSUIPC7 and tried running the exe file for 7.3.26 from in it via File Explorer and no luck so I then ran it from command prompt

C:\FSUIPC7>start Install_FSUIPC7.exe

It then opened this page

FSUIPC7: Simulator not detected

File  MSFS  Options  Log

Welcome to FSUIPC7,version 7.3.26e

No Input Events currently loaded (only available when an aircraft is loaded and ready-to-fly)

I've created the key file in C:\FSUIPC7 and ran the exe again from command prompt as double clicking the exe file does not work, I get a quick flash of an opening screen FSUIPC7 by Pete and John Dowson 2020 and then nothing, task manager does not show it running, if I then run it from command prompt again I get a message that it is already running and it then appears in task manager with the above screen display but I don't see any of the registered facilities

[John Dowson]

12 minutes ago, Stoko1 said:

C:\Users\Tshop\Downloads\Install_FSUIPC7\Install_FSUIPC7>start Install_FSUIPC7.exe
Access is denied.

Ok, then this is the problem, i.e. there are issues with your UAC configuration. Can you take a look at the security tab of the installer (in the properties window). This is what mine looks like:

19 minutes ago, Stoko1 said:

I get a quick flash of an opening screen FSUIPC7 by Pete and John Dowson 2020 and then nothing, task manager does not show it running, if I then run it from command prompt again I get a message that it is already running and it then appears in task manager with the above screen display but I don't see any of the registered facilities

It is probably already running. When you run FSUIPC7, a splash screen is displayed, and then it is iconised to your system tray. You can open it from there, or use the (default) hot-key combination of Alt+F to open/close the FSUIPC7 main window.

 

[John Dowson]

Maybe UAC has been disabled on your PC? See the following article on how to enable: https://www.tenforums.com/tutorials/112488-enable-disable-user-account-control-uac-windows.html

 

[Stoko1]

Hi John,

The security tab on the exe file is the same as yours and my UAC setting is set to default.

I still have to run the exe file from command prompt twice to get the following screen with my sim running

FSUIPC7:Simulator is available: Connected

File  MSFS  Options  Log

Welcome to FSUIPC7,version 7.3.26e

Nothing else seems to be available, and I have not been able to register it as the install menu never runs, here is the entry in the key file in C:\FSUIPC7

<removed>

Here is the logfile it states user not registered and the WASM module not detected which you mentioned earlier might need to be entered manually

********* FSUIPC7, Version 7.3.26e (15th November 2023) by John Dowson *********
MS Store installation detected: Checking for FS path in 'C:\Users\Tshop\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\UserCfg.opt'
FS path found = C:\Users\Tshop\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\
Windows 11 detected - setting DisableMSFSMonitor to 'Enum'
Windows 10 Home 64 Bit reported as Build 22631, Release ID: 2009 (OS 10.0)
Reading options from "c:\FSUIPC7\FSUIPC7.ini"
Checking the Registrations now ...
User Name=""
User Addr=""
FSUIPC7 not user registered
WIDEFS7 not user registered, or expired
       32 System time = 17/11/2023 15:26:01
       32 FLT path = "C:\Users\Tshop\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\"
       32 Allowing calibration when not assigned with 'Send direct to FSUIPC Calibration'
       32 -------------------------------------------------------------------
       32 Preset file 'c:\FSUIPC7\events.txt' not found [info only]
       32 Preset file 'c:\FSUIPC7\myevents.txt' not found [info only]
       32 0 Calculator Code presets have been loaded and are available for use
      141 Registered HotKey 'InvokeFSUIPCOptionsKey' (key=0x46, modifier=0x1)
      157 FS path = "C:\Users\Tshop\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\"
      172 LogOptions=00000000 00000001
      172 *** FSUIPC WASM module not detected - not adding WASM menu
    90141 Simulator detected
   153625 SimConnect_Open succeeded
   153625 Running in "KittyHawk", Version: 11.0.282174.999 (SimConnect: 11.0.62651.3)
   153625 MSFS version = 11.0.282174.999
   153641 Generating controls file list: 'C:\Users\Tshop\Documents\FSUIPC7\Controls List for MSFS Build 999.txt'
   153641 Initialising SimConnect data requests now
   153641 Offset file 'c:\FSUIPC7\myOffsets.txt' not found (info only)
   153641 Mapping custom control numbers 69632 - 84232
   153641 Maximum number of custom events available is 1024 (defined by ini parameter MaxNumberOfCustomEvents)
   159657 User Aircraft ID not supplied -- trying default
   171485 C:\Users\Tshop\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official\OneStore\asobo-aircraft-a320-neo\SimObjects\Airplanes\Asobo_A320_NEO\aircraft.CFG
   172204 Aircraft loaded: running normally now ...
   172219 System time = 17/11/2023 15:28:53, Simulator time = 14:28:52 (15:28Z)

Thanks John for your continuing efforts,

Tim S

 

Edited November 17, 2023 by John Dowson
key removed

[John Dowson]

Why did you post your key details? Posting key details in a public forum invalidates your license, as anyone can then use these. NEVER post your key details or share them with anyone. If you do this again I will invalidate your license.

[Stoko1]

Apologies John can you redact them ?

[John Dowson]

1 minute ago, Stoko1 said:

Apologies John can you redact them ?

Already done.

1 hour ago, Stoko1 said:

my UAC setting is set to default.

Did you check this both in the Local Security Policy and in the Registry, as shown in that link I provided? If not, please do so, as there is obviously something wrong somewhere...

1 hour ago, Stoko1 said:

I still have to run the exe file from command prompt twice to get the following screen with my sim running

This makes no sense - why should it work the first time and not the second? What do you see when you run it the first time? What happens when you double-click the FSUIPC7.exe in Windows Explorer? Have you checked that FSUIPC7 is not sitting in your system tray (NOT the task bar)? You should not see the FSUIPC7 main window until you open it from the task bar (or use Alt+F).

1 hour ago, Stoko1 said:

here is the entry in the key file in C:\FSUIPC7

<removed>

Then you haven't created the FSUIPC7.key file in the correct format or with the correct file name, Please try again - and don't forget the first line MUST be '[User]'.

1 hour ago, Stoko1 said:

Here is the logfile it states user not registered and the WASM module not detected which you mentioned earlier might need to be entered manually

The WASM also needs to be installed. No point in doing this until you can actually run FSUIPC7 correctly, and also it would be better to get the installer working rather than installing manually.

Do you see the UAC permissions box when installing other utilities (that need admin rights to install)? Does your windows account have admin privileges? If you go to your Account info, does it say you are an Administrator? If not, you cannot elevate to admin privileges.

[Stoko1]

Hi John,

My account is an Administrator, I checked registry editor for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System and there was only 2 sub branches  Audit and UIPI showing. secpol.msc is not available in Windows 11 Home so I used option 2 in your link to run Enable_UAC.reg and now the registry shows EnableLUA=1.

I do see UAC permissions box for other programs. Double clicking FSUIPC7.exe still does not work but I can run it from command prompt and it appears in the task tray but not in task manager until I click on 'Show' in the task tray it then opens and appears in task manager.

I am at a total loss as to why I still can't run the install exe file by double clicking it.

[John Dowson]

On 11/18/2023 at 12:34 PM, Stoko1 said:

My account is an Administrator, I checked registry editor for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System and there was only 2 sub branches  Audit and UIPI showing. secpol.msc is not available in Windows 11 Home so I used option 2 in your link to run Enable_UAC.reg and now the registry shows EnableLUA=1.

And the installer still doesn't work after this change (and a reboot)?

On 11/18/2023 at 12:34 PM, Stoko1 said:

FSUIPC7.exe still does not work but I can run it from command prompt

Do you still have to run it twice before it starts?

Can FSYUPC7 be auto-started with MSFS? Can you try setting this up - you will have to manually create and entry in the MSFS EXE.xml file - instructions can be found here: 

 

On 11/18/2023 at 12:34 PM, Stoko1 said:

it appears in the task tray but not in task manager until I click on 'Show' in the task tray it then opens and appears in task manager.

It will be running as a background process when in the task bar.

On 11/18/2023 at 12:34 PM, Stoko1 said:

I am at a total loss as to why I still can't run the install exe file by double clicking it.

Me too....

Did you manage to create your key file and get access to the registered/licensed facilities?
If so, and FSUIPC7 is auto-started ok by MSFS, we can manually istall the WASM and Docuementation, as well as any other components you may want (SDK, WebSocketServer, Event files, etc).

John 

[Stoko1]

Hi John,

No the exe installer still does not work by double clicking exe file, which I really do not understand.

I have copied the format of the key file I have in FSUIPC5 into FSUIPC7 and now when I run it from command prompt (only once) and open it from the task tray I now see the following screen

FSUIPC7: Simulator not detected (expected as I have not started it)

File  MSFS  Assignments  Options  Log

Welcome to FSUIPC7, version 7.3.26e

Other options are now available under the 5 headers above, so progress has been made, I've not tried your above method yet to auto connect to MSFS because under Options the Auto connect to FS is ticked.

The command prompt method does not take me through the full installation process so still not sure if the key file has registered me and not sure what else is missing but under Assignments I now see Axes..., Buttons & Switches... and Key Presses...

Many thanks John for your continuing efforts to help me.

Tim S

 

[John Dowson]

16 hours ago, Stoko1 said:

I've not tried your above method yet to auto connect to MSFS because under Options the Auto connect to FS is ticked.

Auto-connect and auto-start are two  completely different things. You should have auto-connect set, but I would like you to try the auto-start, to see if MSFS can start FSUIPC when it is started. This will prevent you from having to manually start it from the command line.

16 hours ago, Stoko1 said:

The command prompt method does not take me through the full installation process

I  thought that you can still not tun the installer at all, even via the command prompt, and that you can only start FSUIPC via the command prompt.

16 hours ago, Stoko1 said:

so still not sure if the key file has registered me and not sure what else is missing but under Assignments I now see Axes..., Buttons & Switches... and Key Presses...

As you see the Assignments menu, your key file is correct and you are running a registered version. All registered facilities will be available.

I still think you will be better off trying to determine why the installer cannot run, and why you cannot start FSUIPC7 via windows Explorer. But I cannot help you any further with this.

If you can confirm that the auto-start works, you can install the WASM, documentation, and other components manually. This should give you a full working FSUIPC installation which you can use, while you try and figure out the issue preventing the installer running.

[Stoko1]

Hi John,

I have now set up the EXE.xml file to auto start with MSFS and that is successful. I have also now set up the axis assignments and the buttons and switches ok.

All now appears to be working ok but as to why the installer does not work remains a complete mystery.

Thanks again for all your help and support.

Tim S

[John Dowson]

Ok, at least you have it now working.

Attached in this WASM module - save this to your MSFS Community folder and extract the files (then delete the zip), and you will have access to the facilities provided by the WASM (access to lvars, hvars and calculator code).

I have also attached the events.txt file - save this to your FSUIPC7 installation folder and this will give toy access to the MobiFlight presets.

Cheers,

John

fsuipc-lvar-module.zip

events.txt

 

[John Dowson]

Oh - and here is the documentation:

FSUIPC7-Docs.zip

Unzip that somewhere, usually it would go under your Windows Documents folder.

I have removed the User Guide from that zip file as it made the file to large to attach - I will send that separately....

 

[John Dowson]

User guide - save to the folder with the other docs: FSUIPC7 User Guide.pdf