Fsuipc7 invalid registration

[drongo]

New purchase from SimMarket . Registration Key not valid.

Cut and pasted Key from email, installed VC++ redistributables and disabled anti virus.

Not sure if Fsuipc7 is installed properly. It shows in the C drive but does not show on

the devmode toolbar if it is infact supposed to.

Thank You

 

[John Dowson]

21 hours ago, drongo said:

Registration Key not valid.

Cut and pasted Key from email, installed VC++ redistributables and disabled anti virus.

Please let me know your order number and I will check your details here.

21 hours ago, drongo said:

Not sure if Fsuipc7 is installed properly. It shows in the C drive but does not show on

the devmode toolbar if it is infact supposed to.

It does not show in the devmode toolbar. Please read the User manual. When FSUIPC7 starts, you should see a splash screen and it will then sit in your system tray. You can use the default hot-key Alt+F to open the FSUIPC7 main window.

If you have any installation issues, please show me / attach your InstallFSUIPC7.log file.

John

[drongo]

O/N 3484778

I do get the Icon in the system tray and when clicked the unregistered window pops up.

Log File attached.

Thank You

[John Dowson]

5 minutes ago, drongo said:

Log File attached.

It wasn't, but this is not needed if FSUIPC7 is installed correctly.

I have sent you a FSUIPC7.key file - please save this to your FSUIPC7 installation folder and then run FSUIPC7 to check that it is running as a registered version. Then re-run the FSUIPC7 installer. Your registration details will be pre-populated from the key file - try validating them. Do they validate? If so, what was your previous issue? If not, then it must be due to your VC++ redistibutables - are you sure that you updated them correctly?

[drongo]

That did the trick. Thank you.

[John Dowson]

2 hours ago, drongo said:

That did the trick.

What did the trick? I only entered your registration details and validated them to generate a key file for you...if the key now validates, you must have entered it incorrectly previously,

[drongo]

Did I not tell you I cut and pasted into the Fsuipc  registration window as you demanded some other user do in another post, so it was not entered incorrectly by me.

Anyway, I dont have time to argue with you over such a trivial life matter.

[John Dowson]

17 minutes ago, drongo said:

Did I not tell you I cut and pasted into the Fsuipc  registration window as you demanded some other user do in another post, so it was not entered incorrectly by me.

You did, and I cut and pasted your key here and it validated just fine. I would like to know now if the key validates ok for you now. And if so, why did it not validate when you cut and pasted previoulsy.

19 minutes ago, drongo said:

Anyway, I dont have time to argue with you over such a trivial life matter.

It is trivial and I am not arguing - I would just like to understand why so many people seem to have issues with registration, I get several support requests every week on failed registration issues, but whenever I check/validate them here they are all fine. I send the key to the OP (i.e. you in this case) and then i get told its all fine now but I never get to the bottom of the issue as to why the customer/client could not validate correctly themselves in the first place. If I could find out what the issue is for such users, I could update the documentation (or even the registration process) so that I do not get so many support requests in something that should be so straight-forward.

So any feedback on what the issue was is important so that I can improve things going forward.

[MrPinkQC]

Same problem here. Wont accept the registration

[John Dowson]

4 hours ago, MrPinkQC said:

Wont accept the registration

Please see the README.txt file (section Problems installing or registering FSUIPC7) and/or the Installation and Registration guide (section Invalid Key Problems) and follow the advice given there. Only once you have tried everything mentioned there and it still doesn't work, then let me know your FSUIPC7 order number and I will check your details here.

Note that in all cases where this is reported this is down to either user error, not having the latest combined VC++ redistributables installed, or due to anti-virus software.