Shand359 Posted October 12 Report Posted October 12 I have tried to install FSUIPC tonight but keep getting the "details not valid" error showing when i click register... Can i get some help please
Shand359 Posted October 12 Author Report Posted October 12 as an update... i have downloaded the trial licence and it works fine. just my own one doesnt
John Dowson Posted October 12 Report Posted October 12 Please read the Installation and Registration guide, section Invalid Key Problems. All reports on this issue are due to one of three things: - not entering your key details correctly. All 3 parts must match (Name, Address/email & /key). It is recommended to copy and paste these from your purchase email or from your key details in your SimMarket account. - not having the correct VC++ redistributables installed. Download and install the latest combined VC++ redistributable package for both x64 and x86. - anti-virus software blocking the registration check. check your ant-virus software for details. John
Shand359 Posted Thursday at 02:30 PM Author Report Posted Thursday at 02:30 PM I have made sure to try the steps exactly as you describe but still the same error. I will need to contact Simmarket for a resolution.
John Dowson Posted Thursday at 02:38 PM Report Posted Thursday at 02:38 PM Just now, Shand359 said: I will need to contact Simmarket for a resolution. No, you don't. It is me that sorsts out such issues, not SimMarket. Did you read the documentation, as advised? What exactly have you trued? Have you installed/re-installed the latest combined redistibutables (from Microsoft) for both x86 and x64? Have you checked your anti-virus for any warnings? If all else fails, please let me know your order number and I will check them here. Do NOT post your key details. Please note that EVERY order I have checked when people post this issue has been successful here, and the error is always a user error, mostly by not copying/pasting the details (name, address/email and key - all 3 parts must match EXACTLY) or by not having the correct VC++ redistributables installed. John
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now