apology and I do need help from Terrance R Pack

[tazz584]

First off please accept my apology for my rant I'm just so frustrated however it's no excuse. I should have taken a caffeine break and then written the e_mail to all of the Pete Dowson fans please no that I do believe in it's products. Now on to my problem first off i cant't find any where where on my page where there is a ticket number just an order number. When I try to enter my key number number to register it won't accept it. Once again to all the Pete Dowson community I apologize. Regards Terrance

[Pete Dowson]

First off please accept my apology for my rant I'm just so frustrated however it's no excuse. I should have taken a caffeine break and then written the e_mail to all of the Pete Dowson fans please no that I do believe in it's products. Now on to my problem first off i cant't find any where where on my page where there is a ticket number just an order number. When I try to enter my key number number to register it won't accept it. Once again to all the Pete Dowson community I apologize. Regards Terrance

Apology accepted. Thank you.

I think to raise a problem ticket you just go to SimMarket, open your account, select the "Customer Service" menu, then "Write a trouble ticket". You enter your order number/ID and category of problem, and write your message.

Note that, in order for me to write the above instructions I've had to open another Window in Firefox and follow it through. I've not done it before, but it seems pretty easy.

If there's a technical problem, rather than a mistake in your order, I will try to help. But first you need to tell me what program it is you are trying to Register. I have 4 different ones which accept different keys -- FSUIPC3 (for FS9 and before), FSUIPC4 (for FSX), WideFS6 (for FS9 and before) and WideFS7 (for FSX). I cannot guess.

You also need to state Version numbers of your FS, and of my programs, so I know whether you need to update.

Regards

Pete

[JSkorna]

Hi Pete,

FYI, he did get everything worked out and his FS04-FSUIPC-Active Sky are all communicating now. He and I exchanged a number of e-mails this week!

[Pete Dowson]

FYI, he did get everything worked out and his FS04-FSUIPC-Active Sky are all communicating now. He and I exchanged a number of e-mails this week!

Oh. right! Good! Thanks for letting me know!

Pete