Prepar3d c.t.d. immediately at at startup-HELP!!

[Marcelo SCEL]

Just installed FSUIPC6 for Prepar3d V4.  (new).  As soon as I start the sim, it crashes to desktop. If I uninistall the FSUIPC, or if I use the free /unregsitered version.  it starts normal again. HELP!  

 If I install with my registration info, Prepar3d crashes with the below error. 

I tried deleting the weatherstation bin and wx files, to no avail. 

 

PREPAR3D.EXE HAS STOPPED WORKING

A problem caused the program to stop working correctly. 

Windows will close the program and notify you if a solution is available....

 

Edited August 26, 2020 by Marcelo SCEL

[John Dowson]

Can you please attach your FSUIPC6.log (from the crash when registered, but also when using it unregistered if possible) and .ini files please. Also check the windows event viewer to see if there is a crash log there, and if so show it to me.

John

P.S. I have deleted your 'status update' message to Pete. All support is via the forums, not PMs or 'Status Update' messages, whatever they are...

[Marcelo SCEL]

Hi, good day. Please refer to the attached txt files with the reports.   Hope you can help! Thank you so much for your support. 

crash.txt ini with registered.txt ini without register.txt other.txt

[Marcelo SCEL]

4 hours ago, John Dowson said:

Can you please attach your FSUIPC6.log (from the crash when registered, but also when using it unregistered if possible) and .ini files please. Also check the windows event viewer to see if there is a crash log there, and if so show it to me.

John

P.S. I have deleted your 'status update' message to Pete. All support is via the forums, not PMs or 'Status Update' messages, whatever they are...

Yes, attached the LOG files and crash reports.  

crash.txt ini with registered.txt ini without register.txt Log with register.txt Log without regsiter.txt

[John Dowson]

Sorry, but could I also see your FSUIPC6.JoyScan.csv file please.

[Marcelo SCEL]

Sure, where would it be located?  

[John Dowson]

Same place as your .log and .ini files.

[Marcelo SCEL]

Here it is. 

FSUIPC6.JoyScan.csv

[Marcelo SCEL]

And the install file

InstallFSUIPC6.log

[John Dowson]

Looks like its crashing on scanning your devices and registry. I'll take a closer look tomorrow, but could you tell me what joystick/usb style devices you have?

I can see just a Saitek Pro Flight Yoke, but it looks like there is problems retrieving its details from the registry. Did you install Saitek software and/or drivers? If so, please uninstall them, disconnect your yoke and then reboot. Connect the yoke and try again. If you haven't got any additional drivers/software installed, it still worth disconnecting, rebooting and re-connecting, maybe in a different USB port. And if you are connected to a USB-3 port (blue), try a USB-2 one instead.

I'll take a look in more detail tomorrow and see if we can add some extra logging to track down where.

 

[Marcelo SCEL]

I have the Saitek Pro Flight Yoke and throttle, yes. I will try the disconnect and reboot, as you indicate. I have not installed Saitek/Logitech drivers, just what Windows has by default. It is all USB2.

Will try that and report it.    Thank you, John!   

[John Dowson]

You could also add the following to the [General] section of your FSUIPC6.ini file (what there is of it!):
Debug=Please
LogExtras=x200000

That should show me more. Finishing now - I'll look into this further tomorrow.

[Marcelo SCEL]

I have the Saitek Pro Flight Yoke and throttle, yes with default Windows drivers, usb2.0

Just uninstalled the Saitek and bingo!  Now Prepar3d starts normally with the registered version!

So, it seems you are right, drivers of Saitek... Now what? Will try to plug back in.. and see what happens!

[Marcelo SCEL]

Plugged back the Saitek and it crashes again...

 

[Marcelo SCEL]

UPDATED THE DRIVERS WITH THE SAITEK ONES AND IT IS NOW WORKING!!!!!  THANK YOU SOOOO MUCH IN HELPING ME AND POINTING OUT IT COULD BE A DRIVER ISSUE. THAT WAS THE PROBLEM!!!!  THANK YOU!!!!!!