Registration Problem

[AKA_Stein]

Hi

Just bought from simMarket and installed with the key given , I get a registration successful box pop up but when I launch it saying it's not registered. Previously had a unregistered version which I uninstalled and deleted. Can see my key within install folder and have checked and uninstall - reinstall a few times now but same every time.

Any help much appreciated.

 

Thanks

 

[John Dowson]

Could you attach your InstallFSUIPC7.log and FSUIPC7.log files please, and let me know your SimMarket order number and I will check here.

Thanks,

John

[AKA_Stein]

Hi John

Please find attached the logs (hopefully the correct ones)

Order number - 3027969

 

Thanks

Steve

FSUIPC7.log InstallFSUIPC7.log

[John Dowson]

You ran the installer directly from within the zip file. You shouldn't do this as it can cause issues - please unzip/extract before you run the installer.

However, the log file you attached shows that you are running a licensed version:

Quote

Checking the Registrations now ...
User Name="Steve Hinde"
User Addr="stein360@btinternet.com"
FSUIPC7 Key is provided
WIDEFS7 not user registered, or expired

Where is it saying that it is not registered when you launch? Do you see the Assignments menu? 

John

[AKA_Stein]

Thanks John

Sorted now , reinstalled but I think the problem was an old shortcut on my desktop I was using to start. Used the exe from within new installed folder and all is good.

Thanks

Steve

[John Dowson]

7 minutes ago, AKA_Stein said:

Sorted now , reinstalled but I think the problem was an old shortcut on my desktop I was using to start. Used the exe from within new installed folder and all is good.

The desktop shortcut should be removed and added again when you re-install. I suspect that things are going astray as you are running the installer from the zip file. You should extract the zip and re-install from the extracted installer - no need to re-register.

John

[cden56]

Hi how do I retrieve my registration key in order to complete my download for KLGA

thx

[John Dowson]

2 minutes ago, cden56 said:

Hi how do I retrieve my registration key in order to complete my download for KLGA

I have no idea - this is the support forum for FSUIPC7, not KLGA - I have no idea what that is...