AKA_Stein Posted June 30, 2022 Report Share Posted June 30, 2022 Hi Just bought from simMarket and installed with the key given , I get a registration successful box pop up but when I launch it saying it's not registered. Previously had a unregistered version which I uninstalled and deleted. Can see my key within install folder and have checked and uninstall - reinstall a few times now but same every time. Any help much appreciated. Thanks Link to comment Share on other sites More sharing options...
John Dowson Posted July 1, 2022 Report Share Posted July 1, 2022 Could you attach your InstallFSUIPC7.log and FSUIPC7.log files please, and let me know your SimMarket order number and I will check here. Thanks, John Link to comment Share on other sites More sharing options...
AKA_Stein Posted July 1, 2022 Author Report Share Posted July 1, 2022 Hi John Please find attached the logs (hopefully the correct ones) Order number - 3027969 Thanks Steve FSUIPC7.log InstallFSUIPC7.log Link to comment Share on other sites More sharing options...
John Dowson Posted July 1, 2022 Report Share Posted July 1, 2022 You ran the installer directly from within the zip file. You shouldn't do this as it can cause issues - please unzip/extract before you run the installer. However, the log file you attached shows that you are running a licensed version: Quote Checking the Registrations now ... User Name="Steve Hinde" User Addr="stein360@btinternet.com" FSUIPC7 Key is provided WIDEFS7 not user registered, or expired Where is it saying that it is not registered when you launch? Do you see the Assignments menu? John Link to comment Share on other sites More sharing options...
AKA_Stein Posted July 1, 2022 Author Report Share Posted July 1, 2022 Thanks John Sorted now , reinstalled but I think the problem was an old shortcut on my desktop I was using to start. Used the exe from within new installed folder and all is good. Thanks Steve Link to comment Share on other sites More sharing options...
John Dowson Posted July 1, 2022 Report Share Posted July 1, 2022 7 minutes ago, AKA_Stein said: Sorted now , reinstalled but I think the problem was an old shortcut on my desktop I was using to start. Used the exe from within new installed folder and all is good. The desktop shortcut should be removed and added again when you re-install. I suspect that things are going astray as you are running the installer from the zip file. You should extract the zip and re-install from the extracted installer - no need to re-register. John Link to comment Share on other sites More sharing options...
cden56 Posted July 8, 2022 Report Share Posted July 8, 2022 Hi how do I retrieve my registration key in order to complete my download for KLGA thx Link to comment Share on other sites More sharing options...
John Dowson Posted July 8, 2022 Report Share Posted July 8, 2022 2 minutes ago, cden56 said: Hi how do I retrieve my registration key in order to complete my download for KLGA I have no idea - this is the support forum for FSUIPC7, not KLGA - I have no idea what that is... Link to comment Share on other sites More sharing options...
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