Registration not possible

[AnKo]

Goodmorning,

I am using FSUIPC for many years without any problems.

Last week I change to Windows11 pro. But now when I install FSUIPC 7.3.25 there is no popup to registrate the product. The window is closing directly after instalation.

Tried all that is advised in the install.doc but no solution. Never had this eve before.

Please help me with this.

André

 

[John Dowson]

1 hour ago, AnKo said:

Tried all that is advised in the install.doc but no solution.

Did you install the latest VC++ combined redistributable package? This is usually the problem for such issues.

1 hour ago, AnKo said:

The window is closing directly after instalation.

So the installer is crashing? Can you check the windows event viewer to see if there is a crash event, and if so show me that? Also, is there an InstallFSUIPC7.log file? if so, please attach that.

John

[AnKo]

Yes, I did install the 2 advised VC+ packages.

The installer is not crashing. Normaly, at the end of the installation proces, a popup window appears where you can register or skip regestration. But this window does not popup.

Log-file attached.

Thanks in advance.

André

InstallFSUIPC7.log

[John Dowson]

16 minutes ago, AnKo said:

Normaly, at the end of the installation proces, a popup window appears where you can register or skip regestration. But this window does not popup.

It is not a pop-up window. It is the 2nd to last page in the installation dialog. I cannot see how this page cannot be displayed. What is the last page you see in the installation dialog before it closes?

Your installation log looks fine.

John

[AnKo]

Thanks for the fast repley.

Understood. The last page I see is the one with: "You have opted to install the Mobyflight evente.txt file ...". After this installation compleets and close.

André

 

[John Dowson]

Then the installer  IS crashing - or being stopped. Do you use any anti-virus software? If so,  please check that for any messages and also try installing with that disabled.

[AnKo]

I disabled ESET anti virus, but same behavior. No messages, nothing is blocked.

FSUIPC starts normal, even automatic whit MSFS2020.

Very strange. Never had this before.

[John Dowson]

It is very strange, and I have no idea what could be causing this. There is no change in the installer except for the updated files.

But presumably you already have your key file if this is a re-install. If not, you can either manually create it, or I can generate one for you and PM it to you if you let me know your order number.

John

[AnKo]

I did a clean install of Windows11. No key-file here.

My ordernumber is: 2609740 from simmarket.

If you can create the key-file for me I am sure it will be without any errors 😉

Thanks

André

 

[John Dowson]

I have sent it to you via PM.

John

[AnKo]

Goodmorning John,

Problem solved. Great service, thanks you!

Kind regards,

André