[Tower 3dPro asking for already installed net framework 3.0]

Hey Kevinw17,

Can you give us some information about your system or maybe be some screenshots. So, that we can help you.

Thank you,

AJ

[Tracon 2012 and Tracon real traffic latest version details]

Hey Wayne,

Re-downloading the product from the purchase link will give the latest version.

Thank you,

AJ

[TRACON!2012:SE]

Hey wsuch,

Tracon 2012 SE, is coming soon. 

Thank you,

AJ

[ATC Products Update]

Hey wsuch,

This is coming soon. We are sorry for the delay in this.

Thank you,

AJ

[3dpro Save and create]

Hey aldo9550,

Please add it to your wishlist once you open and one before we start the development of our new Tower version. :)

Thank you,

AJ

[Bug: Told traffic to line up and wait, then hold..]

Hey SherlockHolmes,

Can you please tell me at which Airport you are and what's the exact situation and also can you please attach the logs?
This will help us to understand the problem.

Thank you,

AJ

[KBOS - Aircraft do a 360 after departing runway 33L]

Hey MustangPauli,

We need the callsign of the flight and a log that includes that flight with the spin. So, that we can help you further on this.

Thank you,

AJ
 

[BOS - Aircraft stopping at incorrect hold line]

Hey MustangPauli,

We added that holding point in the Boston SP as per customer request and also based on the satellites there is a holding point over there.

Thank you,

AJ

[Fellthere support can another button be mapped for PAN]

Hey Wsuch,

Sorry, but there is no way to change it.

Thank you,

AJ

[Tower3D!Pro: Can I change the camera?]

Hey Sherlock,

The camera is scripted, there is no way to change it.

You can turn on/off the action camera.

We have planned VR for next version.

Thank you,

AJ

[Pan Mouse wheel]

Hey wsuch,

Sorry, but there is no possibility to change it.

Thank you,

AJ

[Tower 3D Request]

Hey ml0130,

Yes, We are going through the 2D maps and remaking them for 3D, but we may add some surprise soon.

Thank you,

AJ

[Low flight volumes on KGLA and KLAS]

 

Hey G0tchas,

 

FYI, 50 planes per hours are pretty busy schedule. 

Thank you,

AJ

[Tower!3d Pro Demo/Running in Win10 on a Mac (parallels)]

Hey Algernon,

We officially don't support on Mac's but there is some user who is reporting that it's working on Mac's running window. But we can't guarantee you that it will work.

Thank you,

AJ

[Taxi Problem On PHX]

Hey ml0130,

Can you send us the logs? that will help us to find the exact problem you are facing.

Thank you,

AJ  

[TOWER 3D Install Issues and Questions]

Hey asrajer,

Can you please send us the logs? So, that we can identify the exact reason due to which the game starts lagging.

Thank you,

AJ

[Tower!3D Pro - bug? - KLAX no arrivals or departures]

Hey Houdum,

Actually, the game is optimized for 6 Hours gameplay. Since you were playing a generic session on LAX for around 12 Hours. That's the cause of the issue you were facing.

Thank you,

AJ

[Tower 3D Request]

Hey mechajames,

Currently, we are working on many different airports. We will announce the next one as soon as we can. 

Thank you,

AJ

[Tower!3D Pro - Exit at Taxiway Strangeness (FT and/or ND)]

14 hours ago, crbascott said:

AJ - ask and you shall receive. I conducted the same test at KLAX/25L and, as expected, got very similar results. This definitely rules out an airport bug, so it must be something Tower or RT related.

I've included an updated spreadsheet, screenshot of the spreadsheet, and log files of the two sessions.

Hey Crbascott,

Thanks for the logs, We are looking into it. We will get back to you ASAP.

Thank you,

AJ

[Tower!3D Pro - Exit at Taxiway Strangeness (FT and/or ND)]

Hey crbascott,

Can you please check this with one of the default airports, so we can understand if it's a tower bug or the problem comes with the airport.

Thank you,

AJ
 

[Air Collision Alert for two aircraft behind each other]

22 minutes ago, Peabody said:

One question on this, it also happened to me.  Wouldn't the real problem be created by Approach not spacing them far enough apart before handing them over to the tower?  A problem that we have no control over in this game.

Peabody

Hey Peabody,

Most of the time you will find spacing OK but when it's not then its the controller's job to fix it.

Thank you,

AJ

[Tower!3D Pro - Not Parking at Highlighted Terminal]

Hey crbascott,

Thanks for sending proof, we will look into this ASAP and will get back to you.

Thank you,

AJ

 

[Air Collision Alert for two aircraft behind each other]

17 hours ago, crbascott said:

I agree AJ but the infinite loop of -500 penalty points is probably the real issue being brought up here.

Hey crbascott,

I do agree with the penalty issue, we will fix that ASAP. 

Thank You ,

AJ

[Tower!3D Pro - Not Parking at Highlighted Terminal]

Hi crbascott,

We need the evidence screenshots and logs that would prove it so we can investigate it.

Thank you,

AJ

[Air Collision Alert for two aircraft behind each other]

Hey G0tchas,

Actually, It's a controller error the first one is slower prop airplane while the second one is a faster jet. If you instruct one or the other to another runway the problem will be solved.

Thank you,

AJ