Nice Customer Service!!

[jalvarezsp]

First of all, I have no clue why you are getting so freaking defensive. I spent the money to register FSUIPC and WideFS, so I would expect some TECH SUPPORT. Second, I did what I was told to do for support by sim market, send YOU a message not the forum, if that's the way they wanted us to do it, they should say so, and it is not that I have anything to hide like you suggest. Maybe I will post it in the forums, like the way you treat your customers!!! I never blamed FSUIPC, I just told you what my problems are; they ONLY happen while using FSUIPC.

The multiplayer works find, my problem happens only when I use it with IVA and VATSIM which use Squawkbox which uses FSUIPC to talk to and update FS2004. I already check with the folks of squawkbox, and that is working fine FSUIPC IS NOT updating FS2004 with the information received from squawkbox.

On the second problem, if it is pilot error, how come it ONLY happens when using squawkbox which again uses FSUIPC to talk to FS2004???

I don't know what your problem is, but I approached you in a nice manner, expecting a professional response, if that's the way you are going to treat your PAYING customers, you should give me my money back !!!

[Pete Dowson]

First of all, I have no clue why you are getting so freaking defensive. I spent the money to register FSUIPC and WideFS, so I would expect some TECH SUPPORT.

Since you are posting this out of thread I have no idea what you are talking about, or who you are, even. If you want to discuss something or dispute something, please do so in the thread to which is pertains, otherwise I cannot possibly know what you are talking about.

And there is no need to be so rude and nasty. I work many many hours on the software and its support and I try hard to please everyone, but I cannot solve all the world's ills. Your impatience and irrationality helps no one at all.

You posted this same message here, and privately, just to be doubly irritating I presume? Who do you think that helps?

I just told you what my problems are; they ONLY happen while using FSUIPC.

Since there's no thread for me to follow on this, I have no idea what you are talking about.

The multiplayer works find, my problem happens only when I use it with IVA and VATSIM which use Squawkbox which uses FSUIPC to talk to and update FS2004. I already check with the folks of squawkbox, and that is working fine FSUIPC IS NOT updating FS2004 with the information received from squawkbox.

And what information does Squawkbox update FS with? Nothing I know of. The information SB imparts to FS is mainly the multiplayer images and aircraft locations. That is nothing to do with FSUIPC but Multiplayer. I don't know of anything SB sends to FSUIPC -- it's mostly the reverse, the position of your user aircraft.

You said, just a bit earlier, that your problem, whatever that is, "only happens when using FSUIPC" -- but then contradict yourself by saying "my problem happens only when I use it with IVA and VATSIM which use Squawkbox". Squawkbox uses multiplayer to talk to FS, not FSUIPC as far as I know, except possibly if you use SB for weather. The SB interface to FS is 95% multiplayer, 5% FSUIPC, at best.

On the second problem, if it is pilot error, how come it ONLY happens when using squawkbox which again uses FSUIPC to talk to FS2004???

What pilot error are you talking about? And I repeat, Squawkbox mainly uses multiplayer to talk to FS, not FSUIPC. It uses FSUIPC to read data from FS for your aircraft location, little else.

Please go sort yourself out and come back with the real questions you may have. Going off half-cocked really helps no one. If you have a problem between Squawkbox and FS, there are others here who may be able to help. There's a wealth of such experience about, but not with me, I'm afraid, as I am not a Squawkbox user.

Please calm down. Maybe take a nice Christmas holiday, then come back and explain your problems here so other SB users may be able to help.

Pete

[RichD]

Second, I did what I was told to do for support by sim market, send YOU a message not the forum, if that's the way they wanted us to do it, they should say so,

If you look at the FSUIPC description at SimMarket, you will see it says, to get support for this product, go to this forum.

SUPPORT forums.simflight.com/dowson

and not contact him direct.

http://secure.simmarket.com/product_infcts_id=538 Thats the link for the product.

I have never know Mr Dowson to be as you have described. He has always gone way out of his way to help fix problems, that it why FSUIPC is always being updated nearly every month.

May I suggest you find your original message, then copy/paste it here, so it can be read and help given as it would be normally.

[jalvarezsp]

LookI did not start this. I approached Mr. Dawson in a most courteos way looking for help on a problem that I am having and he got all defensive and treated me like a 10 year old.

You are blaming FSUIPC as if you know something. What? Everything you've said points to either multiplayer or pilot error. Please do not blame FSUIPC first. Everyone does, it is an easy scapegoat, but you should think first.

... I never said that the problem was with FSUIPC, I mearly described the problem. If I sent the message directly to Mr. Dawson, I appoligize being new to the site, and my intention was not to hide something as Mr. Dawson implied in his message to me.

I went to the trouble to purchase the registration for FSUIPC because I want to support the hard work of people that normally write freeware, and to receive the Tech Support that goes with it. To use it with SquawkBox, I could have continued to use the unregistered version, or use FDConnect which does the same thing and it is free. I never expected to be treated the way I was treated, and to be told that I don't know anything about anything.

Then after I replied to Mr. Dawson in anger, and rightfully so, I was told that I was rude and that he would not talk to me again, so I asked for my money back.

I have absolutely nothing against Mr. Dawson or his product, but if he decided to go payware, users become customers, and customers want the respect and attention they deserve. Nowwith all that said, I will post my problem to see if anyone can help on a separate email.

[Pete Dowson]

LookI did not start this. I approached Mr. Dawson in a most courteos way looking for help on a problem that I am having and he got all defensive and treated me like a 10 year old.

This is your interpretation, though how you arrive at it I do not understand. It was not intended to be read in the way you say, and I cannot see how it could be interpreted that way. The main thing I pointed out was that you were posting in the wrong place. Everything else was factual, not emotional nor condescending.

I never expected to be treated the way I was treated, and to be told that I don't know anything about anything.

You really were never told that. Please read it again.

Then after I replied to Mr. Dawson in anger, and rightfully so, I was told that I was rude and that he would not talk to me again

... in the private message area, no, That is quite right. I am not going to trade insults in private. If you write to me there, or my private email address, apparently just to be nasty and personal, as you did, I will just delete the messages, and block them if I can.

Not here though, you can make any amount of fuss here you like. Everyone can see it and judge it themselves, and I am not going to act as censor. But I am too easily upset by irrational attacks, and don't wish to read them.

Thank you.

Pete

[jalvarezsp]

Pete,

In the interest of good relations, I am whiling to put this matter to rest. As I said, posting the message in private was an honest mistake, but your message to me sounded condescending and offensive. I interpreted the message as if you were saying "My program is perfect, why are you bothering me, you don't know anything"so I reacted to it.

Again, if this was a huge misunderstanding, I sincerely apoligize. I respect the work you do, and what you have accomplish with FSUIPC. Your program allows external processes to talk to FS, so it is only natural for people to think that anything that has to do with communicating with FS is also related to FSUIPC.

Again, it's done.

Happy Holidays

Jose L. Alvarez