Re-registration

[macca22au]

I was forced to re-install FS9 and all add-ons. My version of FSUIPC came with PMDG 737NG. I then purchased a registration. I recorded and kept the ID key that came with the purchase, and the critical 12 symbol key that you sent me. I cannot re-register using this key after the fresh installation. I would be grateful for your assistance.

[Pete Dowson]

I

I then purchased a registration. I recorded and kept the ID key that came with the purchase, and the critical 12 symbol key that you sent me.

It wasn't me who sent it. That's all handled by whoever you bought it from, probably SimMarket.

I cannot re-register using this key after the fresh installation. I would be grateful for your assistance.

If you didn't re-install Windows then all you had to do was save the FSUIPC KEY file, as it says in the documentation.

However, be that as it may, now you need to re-register and you must use exactly the same details -- same name, same email, same Key as before, exactly as notified to you. It sounds like you are making a mistake with the entry of one or more of these parts.

Regards,

Pete

[macca22au]

But as I failed to save the key file, which is my fault, I obviously have the problem of not knowing the username that I put in. Is there a facility that will help me retrieve all of these details from your end? I think your module is great but I am unsure that I want to pay a second time. FS Addons seem to absorb as much money with the same risk as drinking or gambling!

[Pete Dowson]

But as I failed to save the key file, which is my fault, I obviously have the problem of not knowing the username that I put in. Is there a facility that will help me retrieve all of these details from your end?

No, because I don't have a database of registrations. All the registrations are dealt with by the supplier, for instance SimMarket. Your notification from them of the Key will contain the user name and email address which you told them you wanted it registered under. Are you saying you've lost your received emails too?

For a lost access key you can obtain it again from SimMarket by going to http://www.simmarket.com and opening your account there. But to open your account there you need the user name under which you established that account. If you are in the habit of using lots of different names in different places and can't remember which one is which you are in a bit of a sticky situation, as it is only by such details that you can be identified.

Regards,

Pete

[macca22au]

As you say emphatically I will have to negotiate with simmarket. I shall do so. And if I cannot persuade them, then WOFTAM. Your photo must have been taken on an exceptional day.

[Pete Dowson]

As you say emphatically I will have to negotiate with simmarket. I shall do so. And if I cannot persuade them, then WOFTAM.

Sorry, I don't know that term. And I'm not sure how you "negotiate" with SimMarket. They don't have any non-automated email services -- all the services you need will be tied to your account. All you need for your account is your name and email address, the same ones you used when you bought your goods.

I am still not understanding your difficulty. Is it that you invent new and unrelated "user names" on the spur of the moment and therefore have no idea what you used when? This seems so unlikely! Surely you used one or other of a small selection of ways of writing your own name?

If you want me to try to find a closest match with my contacts in SimMarket I can have a go, but I need your real name and email address, and an approximate date of purchase of the key. I'm afraid if you can't even supply those details then there is no way forward.

Your photo must have been taken on an exceptional day.

What is that supposed to mean? Since then I have had operations on both eyes, so maybe now I wouldn't be wearing the glasses. Are you just trying to be nasty for some reason, despite my earnest attempts to help?

[LATER]

I found your email address from your details here. Now, are you Mr. McPhail? If not it is odd because you seem to have the same email address.

If so, then as far as I can determine you first registered FSUIPC exactly 2 weeks ago using that name. (How can you have forgetten so quickly?) If you are Mr. McPhail go to http://www.simmarket.com, open your account there with your name and your email address, and retrieve your key, exactly as I said in the first place.

Regards,

Pete

[Dave Waffler]

Pete, I was about to ask you the same thing. But when you said to look at SimMarket.com, I looked in my account, and found the info I needed :)

Sometimes it pays to check a forum for info, thanks Pete

[macca22au]

I have now sorted the problem with Sim Market and I am back on the air. It was frustrating. As to your photo, Pete, I was refering to your eyes, which I thought had been corrected. If like me you have had your cataracts done the change in sight is fantastic. It took a little while to settle down, but it has given me back the distance sight that I lost when I was a boy. Now all I have to do is learn how to program reverse thrust into my Logitech Topgun joystick so I can calm the galloping taxi speed of my Meridian.

[Pete Dowson]

I have now sorted the problem with Sim Market and I am back on the air. It was frustrating.

Yes, but if you are Mr. McPhail I am at a complete loss to understand what the problem was in the first place. Your registration was only two weeks ago and the name and email address used seemed to be your own, so what was the real problem?

I was refering to your eyes, which I thought had been corrected. If like me you have had your cataracts done the change in sight is fantastic.

Well, after the operations I am now long-sighted in my right eye, and need reading glasses for close work -- different ones for PC work to normal reading. The advantage of being short-sighted was that all you had to do to see things clearly was bring them closer. I could remove minute splinters by viewing my finger at 1 or 2 inches distance, for example. This takes some getting used to -- I always need now to have glasses with me, even if I don't have to wear them all the time.

I cannot get prescription glasses till the sight settles down -- it looks like the right eye will be different from the left, so straight ready-made reading glasses won't do the job. I shall go for varifocals again I think. At present I've had to get cheap reading glasses from the local chemist shop, looking for identical frames but different strengths, and then swap lenses about so I have ones about 1.5 dioptre stronger for my right eye.

The good part is that for outdoor activities, or watching TV, things like that, I don't need to wear glasses. And I really do like that! :)

My main sight defect is the Retinitis Pigmentosa, which, in my case, is killing off all the rods (or is it the cones, I always mix them up) in the retina. Basically I've got no peripheral or night vision. My right eye has extreme tunnel vision effects, my left is catching up. No operation can (yet) fix this, unfortunately. Worse, at least two of my three children (now 39, 38 and 36) have the same condition, starting already.

It took a little while to settle down, but it has given me back the distance sight that I lost when I was a boy.

Ah, I don't remember ever not having short sight. There must have been a time before I got my first pair of glasses, but I don't remember it! :wink:

Regards,

Pete

[macca22au]

Just to complete the saga. I never use my real name as a user name, therefore I tried my usual range of usernames (I am paranoid about my identity being stolen) and was rejected. I thought my real name was only for the applicaion to purchase. If this all seems unreal, I have, I am sure like many, a number of usernames and passwords for all sorts of purposes, which I record in an old fashioned notebook. I had not lost my key, only my name! And as I never use my real name I couldn't believe the obvious. I was rejected by the NZ Navy when I was 15 on the grounds of deteriorating eyesight and almost immediately after wore glasses, which I did for sixty years. Now I can manage with chemist shop reading glasses, although like you, I am going to get graduated lenses to overcome the need to take glasses off and on, and also to build in photochromatic glass so as to get a sunglass effect outside. Ironically I flew real world with coke bottle lenses, and now on the computer with uncorrected sight. Oh and by the way, your instructions on programming in reverse thrust proved straightforward to follow, and taxi-ing the Meridian is now manageable using beta instead of brakes.