quincysw1 Posted June 10, 2016 Report Share Posted June 10, 2016 I downloaded and installed Tower 3D with Hotfix but still cannot get the START or APPLY buttons to work. I am running windows 10 64 bit Hoping someone can help before I apply for a refund regards Brian Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 10, 2016 Report Share Posted June 10, 2016 Did you uninstall your Tower before you installed the new one? Please also provide the log file. Link to comment Share on other sites More sharing options...
Avwriter Posted June 10, 2016 Report Share Posted June 10, 2016 Were we supposed to uninstall the old one first? There was no readme with any instructions, so I just assumed we could install it on top of the old one. I have not observed any problems resulting from this, but if it is necessary please do let us know. Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 10, 2016 Report Share Posted June 10, 2016 If you don't have a problem you should disregard this topic. We try to see why the other customer has the problem. The first step is to verify if he has the right install. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 10, 2016 Author Report Share Posted June 10, 2016 yes I did uninstall everything before installing the hotfix. Cannot find a log file regards Brian Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 10, 2016 Report Share Posted June 10, 2016 Without the log file we can't look into the problem. Please refer to other posts how to run the .bat file to generate the log. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 Reinstalled Tower 3D Tried running.bat file as administrator but just flashes and nothing else happens regards Brian Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 For those including me who have a problem running the .bat file is there a fix? I know you said that it was tested but obviously there are some issues. Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 11, 2016 Report Share Posted June 11, 2016 Gazdon, Could you please be more specific by providing: -the details of the problem -Windows version and bit Without these information it's like telling a car mechanic that your car is wrong without stating the make, model and the problem :) Thank you Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 11, 2016 Report Share Posted June 11, 2016 Brian, Please contact our support by the webform on our website. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 Managed to get bat file to run (not as administrator). Not sure if this is the file you are looking for. regards Brian game.log Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 12 minutes ago, quincysw1 said: Managed to get bat file to run (not as administrator). Not sure if this is the file you are looking for. regards Brian game.log How did you get the .Bat to run? Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 Hi Gazdon Just left clicked but not as administrator Brian Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 13 minutes ago, quincysw1 said: Hi Gazdon Just left clicked but not as administrator Brian Hi, I have just run .bat and the game runs as normal. What directory is the log file? I can't see it in the main feelthere directory. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 Go to your main Tower 3D folder and there should be a file named Game which is the one you want regards Brian Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 1 minute ago, quincysw1 said: Go to your main Tower 3D folder and there should be a file named Game which is the one you want regards Brian Hi Brian Unfortunately do not have that file. I have Tower 3d data , Tower 3d .bat, Tower 3d .exe, Towerspeak.dll and uninstall Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 The bat is not producing a game.log for some reason Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 1 minute ago, quincysw1 said: The bat is not producing a game.log for some reason Thanks for helping. Perhaps support are watching the forum. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 11, 2016 Author Report Share Posted June 11, 2016 I just reinstalled Tower 3D ran the bat and it produced a game.log file. have you edited permissions to full control in both the Tower 3D and bat files? Link to comment Share on other sites More sharing options...
Gazdon Posted June 11, 2016 Report Share Posted June 11, 2016 1 hour ago, quincysw1 said: I just reinstalled Tower 3D ran the bat and it produced a game.log file. have you edited permissions to full control in both the Tower 3D and bat files? Yes I have permissions for full control in both.I have also uninstalled the game but to no avail unfortunately. Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 11, 2016 Report Share Posted June 11, 2016 5 hours ago, quincysw1 said: Managed to get bat file to run (not as administrator). Not sure if this is the file you are looking for. regards Brian game.log Interesting. It doesn't indicate any crash. Do you have a clean install of the hotfix? Would you please try to start St. Thomas airport? Link to comment Share on other sites More sharing options...
quincysw1 Posted June 12, 2016 Author Report Share Posted June 12, 2016 Did a complete new download and installed as administrator. Started St Thomas airport but START and APPLY buttons still not doing anything. Attached is new game.log regards Brian game.log Link to comment Share on other sites More sharing options...
DHBBerlin Posted June 12, 2016 Report Share Posted June 12, 2016 Same here with Windows 10 64-bit Game loading, no action on NEW GAME button game.log Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 12, 2016 Report Share Posted June 12, 2016 Did you try the Start button? New Game not supposed to start the game. Link to comment Share on other sites More sharing options...
quincysw1 Posted June 13, 2016 Author Report Share Posted June 13, 2016 I am now getting very frustrated at the fact that I have not been able to run this program since I purchased and installed it. I have contacted Support but have not received a reply. I would therefore like to request a refund regards Brian Link to comment Share on other sites More sharing options...
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