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Registration Key Issue

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I apologise if this has been answered previously. Looked and couldn't find anything.

I have previously purchased FSUIPC V4 from simmarket. Reformatted my PC yesterday and attempted to install V5 however the key from V4 from simmarket isn't being accepted and states its not valid. Is this because its a new version or because of simmarket? I have ensured my name and email are correct as per the information in simmarket. Regards.


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