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I do not get upgrade price

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I bought and payed the previous version FSUIPC5 and now i want to update to the Version for P3Dv5. Why do i not get the special upgrade price that is promised in the messag here under?? (i do log in with same account)

If you previously purchased PETE DOWSON - FSUIPC5 FOR P3DV4 at simMarket, you are entitled to the special upgrade price of EUR 12.09 incl. VAT only. NOTE: The special upgrade price will be awarded automatically, therefore you must be logged into your same account used to purchase the previous version! If in doubt contact simMarket support first! NO REFUNDS GIVEN!

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