biosuit Posted March 12, 2017 Report Share Posted March 12, 2017 Hello, I have just purchased tower 3d pro. It keeps crashing and windows wants to close it. I have attached some of the error logs. Also this came up from windows: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: tower3d.exe Application Version: 5.4.4.14695 Application Timestamp: 585414fe Hang Signature: 6c1c Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 2057 Additional Hang Signature 1: 6c1cc126ef1961b1357834d36bca6a92 Additional Hang Signature 2: ffa2 Additional Hang Signature 3: ffa28b0dd54088f7586a4f870fdca8e7 Additional Hang Signature 4: 6c1c Additional Hang Signature 5: 6c1cc126ef1961b1357834d36bca6a92 Additional Hang Signature 6: ffa2 Additional Hang Signature 7: ffa28b0dd54088f7586a4f870fdca8e7 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Best regards, Marco error.log error.log error.log error.log game.log Link to comment Share on other sites More sharing options...
biosuit Posted March 12, 2017 Author Report Share Posted March 12, 2017 Hi, After resetting pc it took longer but another crash. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: tower3d.exe Application Version: 5.4.4.14695 Application Timestamp: 585414fe Hang Signature: 6c1c Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 2057 Additional Hang Signature 1: 6c1cc126ef1961b1357834d36bca6a92 Additional Hang Signature 2: ffa2 Additional Hang Signature 3: ffa28b0dd54088f7586a4f870fdca8e7 Additional Hang Signature 4: 6c1c Additional Hang Signature 5: 6c1cc126ef1961b1357834d36bca6a92 Additional Hang Signature 6: ffa2 Additional Hang Signature 7: ffa28b0dd54088f7586a4f870fdca8e7 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Hope this can be fixed as it is unplayable at the moment with these crashes! Best regards, Marco game.log crash.dmp error.log output_log.txt Link to comment Share on other sites More sharing options...
biosuit Posted March 12, 2017 Author Report Share Posted March 12, 2017 Is this being looked into please? Link to comment Share on other sites More sharing options...
futureboy Posted March 12, 2017 Report Share Posted March 12, 2017 2 hours ago, biosuit said: Is this being looked into please? Probably not until tomorrow. I like to give the support team the weekend off, although some of them, and I won't mention any names, but Vic has a tendency to not be able to contain himself :) But I have to ask: Are you running the program as Administrator? RickyJ Link to comment Share on other sites More sharing options...
biosuit Posted March 12, 2017 Author Report Share Posted March 12, 2017 Thanks Rickyj, never realise its weekend when here it is a working day. I'll double check tomorrow but sure I am running it as admin. Best of regards, Marco Link to comment Share on other sites More sharing options...
biosuit Posted March 13, 2017 Author Report Share Posted March 13, 2017 Looks like running it in admin has solved the issue. Thanks. Link to comment Share on other sites More sharing options...
58050 Posted March 14, 2017 Report Share Posted March 14, 2017 Can anyone assist me in what I'm doing wrong. When I first installed Tower3D Pro I installed it alongside the original Tower3D. Everything worked OK except KJFK. I tried several times to install the add-on & when the game started (run using Administrator authority) KJFK never appeared. I've uninstalled everything. Today however I thought I'd just install Tower3D Pro on it's own & then install the add-ons(Real Traffic & Real Color & KJFK, KSAN). Now I've loaded everything in Tower3D Proo none of the airports load up & run:- TSIT - sound comes through OK when loading & the loading arrow goes up to 27% & thats it. KPHL - sound comes through OK, but loading arroe stays at 0%. KJFK - sound comes through whenloading, but arrow stays at 0%. But then radio messages are heard such as the 1st plane requesting pushback followed by a Fed Ex flight requesting permission to land, but the loading arrow stays at 0%. KLAX - sounds come through whilst loading but the loading arrow gets to 27% & doesn't go any further. KSAN - sound comes through OK, but loading arrow gets to 27% & doesn't go any further & then a window appears to say program has stopped working & needs to shut down. What I want to know is should Tower3D be installed & then install Tower3D Pro along side it or should Tower3D Pro be able to run on its own without the original Tower3D Pro? Link to comment Share on other sites More sharing options...
Avwriter Posted March 14, 2017 Report Share Posted March 14, 2017 Tower3D Pro is not an add-on. It is a stand -alone product and does not require the standard version, or any add-ons. It should run fine all by itself (although it will have fake airlines instead of real ones). Lets try approaching this from a strictly logical approach. Some questions may sound silly, but I'd like to start with being sure we are all on the same page: 1. What kind of computer are you running it on? CPU/Laptop, processor, memory, video card. In short, does it meet the minimum requirements? 2. Have you tried running Tower 3D Pro BEFORE installing any of the add-ons? If not, then please try uninstalling everything, then reinstall just Tower3D Pro by itself (no add-ons at all) and see if it runs? IF IT DOES, this will tell you that something went wrong when you were installing one or more of the add-ons. IF IT DOES NOT, this will tell you that either there is a problem with the file you downloaded, OR that there is some incompatibility issue with your computer. Andrew Link to comment Share on other sites More sharing options...
58050 Posted March 14, 2017 Report Share Posted March 14, 2017 Andrew, sorry for the delay I am currently re-installing Tower3D Pro on its own. The details of my PC are:- Processor: AMD FX(tm)-8320 Eight Core Processor 3.50Ghz 16Gb RAM OS - Windoewws 10 System Type: 64 bit-Operating System, x64-based processor The graphics card is set at the maximum level Tower3D can operate at & is more than capable of running it as Tower3D ran no problem. I've re-downloaded everything & extracted eveything into a folder on the desktop with a view of pasting the various folders into the main folders of Tower3d Pro to see if that cures the problem. Many thanks for your advice. Link to comment Share on other sites More sharing options...
58050 Posted March 14, 2017 Report Share Posted March 14, 2017 Further to my last post I can now confirm that I've got Tower3D Pro to work OK on all the airports TIST, KPHL, KLAX, KJFK & KSAN with Real Traffic. Although KSAN loaded up to 99% & stayed there. After closing & re-running Tower3D Pro I went through all the other airports & they worked OK. On my 2nd attempt of running KSAN that has now run OK. Thanks to all who assisted me in this. Link to comment Share on other sites More sharing options...
Avwriter Posted March 14, 2017 Report Share Posted March 14, 2017 Glad to hear you got it working. I suspect that the 99% was because you were running it at an hour that had not traffic. Link to comment Share on other sites More sharing options...
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