jwyman Posted June 2, 2017 Report Share Posted June 2, 2017 I have Tower 3D SP 2 installed and then installed KSAN. I have nothing but a pink screen after it loads the KSAN entry.... I have uninstalled Tower 3D and cleaned registry. Re-installed Tower 3D and then KSAN. Still same issue. Attached is log file Jim game.log Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 Any other add-ons (RT,RC)? Andrew Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 No. KPHL, KLAX, TIST all appear normal... Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 24 minutes ago, jwyman said: No. KPHL, KLAX, TIST all appear normal... Do you have RC installed for any airports? Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted June 2, 2017 Report Share Posted June 2, 2017 What is the name of your Tower!3D and KSAN installer's name? Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 Not sure I understand the ?... Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 1 hour ago, Avwriter said: Do you have RC installed for any airports? Nyerges Design ATCSuite - Real Color KPHL,TIST,KLAX for Tower!3D Nyerges Design ATCSuite - Real traffic for Tower!3D Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 Be sure that yo installed all of the RCs to the folder Tower3D/Extensions/Airplanes. A while back, someone had installed it to the wrong place ans was having this problem. Andrew Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 Just now, Avwriter said: Be sure that yo installed all of the RCs to the folder Tower3D/Extensions/Airplanes. A while back, someone had installed it to the wrong place ans was having this problem. Andrew I have actually un-installed and re-installed Tower 3D and KSAN, nothing else. I didn't install the RC pack yet. still same issue. Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 Just now, jwyman said: I have actually un-installed and re-installed Tower 3D and KSAN, nothing else. I didn't install the RC pack yet. still same issue. Vic from FeelThere (above) asked about the name of your installers. He meant the actual name (word-for-wrod of the Tower3D and KSAN files you downloaded from FeelThere or ATC Suite. i.e KSAN_for_Tower3D_SP2. He wants to make absolutely sure that you downloaded the correct files. Andrew Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 32 minutes ago, Avwriter said: Vic from FeelThere (above) asked about the name of your installers. He meant the actual name (word-for-wrod of the Tower3D and KSAN files you downloaded from FeelThere or ATC Suite. i.e KSAN_for_Tower3D_SP2. He wants to make absolutely sure that you downloaded the correct files. Andrew Tower3D_SP2.exe KSAN_for_Tower3DPro_SP2.exe - emailed shows "Thank you for purchasing ATCSuite - KSAN for Tower!3D" Link to comment Share on other sites More sharing options...
crbascott Posted June 2, 2017 Report Share Posted June 2, 2017 19 minutes ago, jwyman said: Tower3D_SP2.exe KSAN_for_Tower3DPro_SP2.exe - emailed shows "Thank you for purchasing ATCSuite - KSAN for Tower!3D" Unless I'm mistaken, it looks like your installer is the issue. Below is from the read_me_first.txt file included in KSAN_Installer_Tower3D.zip. Please use KSAN_for_Tower3D_SP1 for the non Pro version and KSAN_for_Tower3DPro_SP2 for the Pro version. Craig Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 Just now, crbascott said: Unless I'm mistaken, it looks like your installer is the issue. Below is from the read_me_first.txt file included in KSAN_Installer_Tower3D.zip. Please use KSAN_for_Tower3D_SP1 for the non Pro version and KSAN_for_Tower3DPro_SP2 for the Pro version. Craig Well that's unsat..... Not what it says on the website....Needs to be better clarified on the site Link to comment Share on other sites More sharing options...
crbascott Posted June 2, 2017 Report Share Posted June 2, 2017 7 minutes ago, jwyman said: Well that's unsat..... Not what it says on the website....Needs to be better clarified on the site Actually, what you may need to do is download and install the latest version of Tower!3D - SP3 came out a couple of weeks ago. That more than likely is your issue. Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 Just now, crbascott said: Actually, what you may need to do is download and install the latest version of Tower!3D - SP3 came out a couple of weeks ago. That more than likely is your issue. Where do you find this stuff... I have been on the Feelthere site and cant' find downloadable/support files... Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 44 minutes ago, jwyman said: Where do you find this stuff... I have been on the Feelthere site and cant' find downloadable/support files... Just go back to the original email you received after purchase with the download link. It should still work, but the file will have been replaced with a newer one. Andrew Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 33 minutes ago, Avwriter said: Just go back to the original email you received after purchase with the download link. It should still work, but the file will have been replaced with a newer one. Andrew Mine came through Wilco Publishing...It stills says SP2 for Tower 3D Link to comment Share on other sites More sharing options...
Avwriter Posted June 2, 2017 Report Share Posted June 2, 2017 33 minutes ago, jwyman said: Mine came through Wilco Publishing...It stills says SP2 for Tower 3D Then you will need to contact Wilco and ask them to update their files. I have heard of this kind of thing happening with Wilco a few times in the past. Hopefully Vic will see this and also send them a note. A word of advice for the future (I am a fellow customer - and do not represent FeelThere). If you purchase directly from FeelThere/ATCSuite, you will always have access to the most current versions. Andrew Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 Just now, Avwriter said: Then you will need to contact Wilco and ask them to update their files. I have heard of this kind of thing happening with Wilco a few times in the past. Hopefully Vic will see this and also send them a note. A word of advice for the future (I am a fellow customer - and do not represent FeelThere). If you purchase directly from FeelThere/ATCSuite, you will always have access to the most current versions. Andrew I was fearful of this...I wonder if I should just get Tower 3D Pro instead.....be done with it.... Link to comment Share on other sites More sharing options...
crbascott Posted June 2, 2017 Report Share Posted June 2, 2017 Just now, Avwriter said: Then you will need to contact Wilco and ask them to update their files. I have heard of this kind of think happening with Wilco a few times in the past. Hopefully Vic will see this and also send them a note. A word of advice for the future (I am a fellow customer - and do not represent FeelThere). If you purchase directly from FeelThere/ATCSuite, you will always have access to the most current versions. Andrew +1 And it's usually cheaper on the FeelThere site and they have occasional sales that you will not see on the other sites. Link to comment Share on other sites More sharing options...
jwyman Posted June 2, 2017 Author Report Share Posted June 2, 2017 6 minutes ago, crbascott said: +1 And it's usually cheaper on the FeelThere site and they have occasional sales that you will not see on the other sites. Just purchased 3D Pro! Thanks for all your help.....Wil my RT and RC work with Pro? Link to comment Share on other sites More sharing options...
crbascott Posted June 2, 2017 Report Share Posted June 2, 2017 They should - just make very sure to run the right installer and pay close attention to the installation directory. The default directory used by the install program is more than likely incorrect. Link to comment Share on other sites More sharing options...
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