The Merowinger Posted December 16, 2019 Report Share Posted December 16, 2019 hello, just bought the new E-Jet 170 - 190 today. Via btm micro I'd payed via credit card. I got the download-window, where I was able to download the plane and the activation key. But I didn't get an Email where I can find my proof of purchase or another receipt. Maybe I will ask for support some day and I can't show that I'm a guilty customer or even there are some updates; how will I get them? Kai -- mods. edit: subject line to show issue resolved Link to comment Share on other sites More sharing options...
scoobflight Posted December 16, 2019 Report Share Posted December 16, 2019 Check your spam filter You can also contact BMTmicro - call 800-414-4268 (USA/Canada) / +1 910-792-9100 (international customers). Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted December 17, 2019 Report Share Posted December 17, 2019 Please contact BMT Micro support at cservice@bmtmicro.com for support. Link to comment Share on other sites More sharing options...
The Merowinger Posted December 17, 2019 Author Report Share Posted December 17, 2019 Thank you, I wrote an email to BMTmicro. My spam-folder is empty. Kai Link to comment Share on other sites More sharing options...
The Merowinger Posted December 17, 2019 Author Report Share Posted December 17, 2019 Email is out, I'm surprised how long it will take for an answer. Is there another way to get my receipt in case of no reaction from BMTmicro? Because I want to participate on updates too, but without proof of purchase it won't be possible, I'm afraid. Kai Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted December 17, 2019 Report Share Posted December 17, 2019 BMT always replies within 24 hours, don't worry. Thank you Vic Link to comment Share on other sites More sharing options...
The Merowinger Posted December 17, 2019 Author Report Share Posted December 17, 2019 Just received the mail, everything is okay now😀! Kai 1 Link to comment Share on other sites More sharing options...
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