Already Bought real traffic and real color and need to reinstall

[Antonio Mogavero]

I bought both real traffic and real color for Tower!3D Pro a while back. Windows released an update that destroyed my computer and I had to re-install windows which deleted everything I had. Do I have to buy this again, or is there a way to obtain the original copies of this addon that I already bought?

Edited March 25, 2021 by scoobflight
Clarify subject line to reflect question

[scoobflight]

When did you purchase RC and RT?

You have the email for downloading Tower but not the emails for RT and RC?

[Ethan W]

I also have this same problem. I decided I wanted to play T3d Pro after a while so I downloaded KIAD and its real color package in its correct place. I already had RT installed long before but it needed to be updated. I don't have the email receipt for RT since I got it over 2 years ago but I do have the original installer for RT v17. I read on the steam forum that you needed to uninstall it and reinstall it, so I did that except the reinstaller needs a product key/code which I don't have.

[scoobflight]

27 minutes ago, Ethan W said:

I don't have the email receipt for RT

As you purchased two years ago and if purchased from feelThere contact BMTmicro with as many of the purchase details (ie, purchase email, purchase date, credit card used) and explanation of the issue -

service@bmtmicro.com

or call 800-414-4268 (USA/ Canada) / +1 910- 792-9100 (international customers)

[Ethan W]

I believe I purhcased it from atcsuite, so should I still email that same addess?

[scoobflight]

52 minutes ago, Ethan W said:

I believe I purhcased it from atcsuite, so should I still email that same addess?

ATCSuite = feelThere.

[FeelThere Ariel]

Please just forward your requests to feelthere.zendesk.com 🙂