Trying to reinstall and it tells me not a valid 12 digit key?

[JBBlack]

 Hey y'all, I'm having an issue I have NEVER had before, for some reason FSUIPC will not let me register the program.

 I bought it in 2017 and installed it ONCE, I am now doing a reinstall because I got a new PC and it will not accept my key.

 I have tried to copy and paste, typing it in, you name it, it just says not a valid 12 digit key.

I am copying it from the same email I got with the app.

 

I'm getting this in the log:

All installer tasks completed.
Registration dialog exit: selected  FSUIPC REGISTER
Providing FSUIPC registration dialogue ...
Registration for FSUIPC5 was cancelled or failed! (result code 40)

*************** End of Install Log ***************

[JBBlack]

Never mind...it was my name that was wrong....

 

lol..wow

[buzz]

I'm having the same problem. checked and rechecked name, email, license key. Even copied and pasted from the invoice. Is it possible I was given an invalid key.? I purchased FSUIPC5  on 8 July 2019 and have spent many frustrating days on this. WideFS registered first try using an existing key.  Name and email have never changed.

FSUIPC5 Install.log

FSUIPC5.ini

FSUIPC5.log

[John Dowson]

Hi Buzz,

13 hours ago, buzz said:

Even copied and pasted from the invoice. Is it possible I was given an invalid key

No, its not - or shouldn't be! Can you PM me you SimMarket purchase email (with your provided key) and I'll check it.

John

[buzz]

Thanks John,

 

Hope this helps...Buzz...

 

Dear Customer,

thank you for shopping at simMarket!

ORDER Number: 2071838
(Please refer to this number in any future correspondence)

Order details and registration keys:
https://secure.simmarket.com/account_history_info.php?order_id=2071838
Download your products here:
https://secure.simmarket.com/account_downloads.php


Products Ordered:

1 x PETE DOWSON - FSUIPC5 FOR P3DV4 () = EUR 29.99
Select Package Single License
Please never show details, Removed
Sub-Total: EUR 29.99
included Tax: EUR 0.00
Total: EUR 29.99


Delivery Address:


E. F. "Buzz" Hohmann
4325 Honey Vista Cr
Tampa, FL 33624
United States


Payment Method:

CREDIT CARDPlease have your credit card details ready when you complete your order.

----------------------------------------------------
FSUIPC DOWNLOAD INFORMATION


This product is freely downloadable anytime here:

http://fsuipc.simflight.com/beta/FSUIPC5.zip

Please download and install and follow instructions in the included documentation about registering with the key you purchased.

Support Forum is here: http://forum.simflight.com/forum/30-fsuipc-support-pete-dowson-modules/

KEY INSTALLATION:

The FSUIPC key is composed of three elements:

your name
your Email
the 12 digit key

all three elements must be inserted exactly as issued, otherwise the key will not validate.

We suggest you copy & paste all three elements to avoid typing errors.
------------------------------------------------------


After this Email you will receive order status updates.

If you have any order related questions please see our support page here: http://secure.simmarket.com/customerservice.php

For product support please contact the developer or publisher directly:

Vendor:
Faq / Forum: https://forum.simflight.com/forum/30-fsuipc-support-pete-dowson-modules/
Address:
Camiño Outeiro da Gandara 21
36770 O Rosal
Spain (mainland)




Best Regards,
The simMarket Team

To keep you updated please consider signing up for our Newsletters here: http://newsletter.simmarket.com/pommo/subscribe.php

Please note: We will never send you an email requesting your personal data and we will never send you an email containing a link to a file.

simMarket is a division of simFlight GmbH, Werner-von-Siemens-Str. 28, 24568 Kaltenkirchen, Germany, Miguel Blaufuks CEO, VAT-ID: DE258678599

Do not reply to this email as it will not be read. For any questions please see our support site at http://support.simmarket.com

[Thomas Richter]

Hi,

I removed the details and sent them to John, as he asked you for.

Thomas 

[buzz]

So sorry for the security foulup. I only responded to what John had asked for: (No, its not - or shouldn't be! Can you PM me you SimMarket purchase email (with your provided key) and I'll check it. Note the "with your provided key". I though this was perhaps a mistake as I have read about similar incidents. Pleas accept my sincere apologies and I assure you this will never happen again. John sent me a new key and I will let you know the results. Cut and paste the resuls

Thank you all for your fine support.

Buzz...

 

Thanks John,

 

Hope this helps...Buzz...

 

Dear Customer,

thank you for shopping at simMarket!

ORDER Number: 2071838
(Please refer to this number in any future correspondence)

Order details and registration keys:
https://secure.simmarket.com/account_history_info.php?order_id=2071838
Download your products here:
https://secure.simmarket.com/account_downloads.php


As said already befor never send Key details please


Delivery Address:


E. F. "Buzz" Hohmann
4325 Honey Vista Cr
Tampa, FL 33624
United States


Payment Method:

CREDIT CARDPlease have your credit card details ready when you complete your order.

----------------------------------------------------
FSUIPC DOWNLOAD INFORMATION


This product is freely downloadable anytime here:

http://fsuipc.simflight.com/beta/FSUIPC5.zip

Please download and install and follow instructions in the included documentation about registering with the key you purchased.

Support Forum is here: http://forum.simflight.com/forum/30-fsuipc-support-pete-dowson-modules/

KEY INSTALLATION:

The FSUIPC key is composed of three elements:

your name
your Email
the 12 digit key

all three elements must be inserted exactly as issued, otherwise the key will not validate.

We suggest you copy & paste all three elements to avoid typing errors.
------------------------------------------------------


After this Email you will receive order status updates.

If you have any order related questions please see our support page here: http://secure.simmarket.com/customerservice.php

For product support please contact the developer or publisher directly:

Vendor:
Faq / Forum: https://forum.simflight.com/forum/30-fsuipc-support-pete-dowson-modules/
Address:
Camiño Outeiro da Gandara 21
36770 O Rosal
Spain (mainland)




Best Regards,
The simMarket Team

To keep you updated please consider signing up for our Newsletters here: http://newsletter.simmarket.com/pommo/subscribe.php

Please note: We will never send you an email requesting your personal data and we will never send you an email containing a link to a file.

simMarket is a division of simFlight GmbH, Werner-von-Siemens-Str. 28, 24568 Kaltenkirchen, Germany, Miguel Blaufuks CEO, VAT-ID: DE258678599

Do not reply to this email as it will not be read. For any questions please see our support site at http://support.simmarket.com

[buzz]

I just tried the new key that John provided. No joy.

Could it be:

1. There are some invisible spaces in the name and email?

2.  The use of quotes might somehow be misinterpreted?

I have used this name and email for about 10 years and have never had a problem registering in the past. This is not my first rodeo.

I know it is something stupid on my part and I hope a fresh set of eyes might see through my stupidity. Name and email have never changed

[John Dowson]

That key works here - you must be entering it incorrectly. I've send you an email with a key file to try (and instructions).

[Thomas Richter]

Hi,

the new key works here correct, sent you email.

[John Dowson]

8 hours ago, buzz said:

I only responded to what John had asked for: (No, its not - or shouldn't be! Can you PM me you SimMarket purchase email

PM means 'Private Message', you posted on a PUBLIC forum! 

[Pete Dowson]

10 hours ago, buzz said:

So sorry for the security foulup. I only responded to what John had asked for: (No, its not - or shouldn't be! Can you PM me you SimMarket purchase email (with your provided key) and I'll check it. Note the "with your provided key"

As John says, PM = Private Message. You can send those by clicking on the addressee's name or icon on the left of his message, then selecting "Message" with the button near the top.

9 hours ago, buzz said:

 The use of quotes might somehow be misinterpreted?

No. Your WideFS key has the same name exactly and that works. Also the replacement key sent works fine. Use cut and paster on all three parts

Pete

 

[buzz]

Bingo!

The new key worked! I cut and pasted what you sent into a blank FSUIPC5.key file. (Did not use the installer). I then, using the installer, re-registered WideFS using my old key. Now they are both recognized. Could it be that the WideFS key was messing things up? 

 

Thank you so much to all of you for taking the time to help me and all the fine work you do. Although I read a lot of forums, I seldom post. I now know what PM means...

Best to all, 

Buzz...

I just tried the new key that John provided. No joy.

Could it be:

1. There are some invisible spaces in the name and email?

2.  The use of quotes might somehow be misinterpreted?

I have used this name and email for about 10 years and have never had a problem registering in the past. This is not my first rodeo.

I know it is something stupid on my part and I hope a fresh set of eyes might see through my stupidity. Name and email have never changed