aussieh Posted April 4, 2018 Report Share Posted April 4, 2018 Hi All, Having some problems with KJFK in Tower3D! Pro (SP33c). After setting up desired settings (runway, time, weather, etc) I click start and the loading page appears. Music continues to play for a few seconds however the loading icon makes half a turn and the status remains at 0%. Shortly after I can hear traffic talking to me and tapping the PTT button plays the appropriate sound and I am unable to interact with the aircraft. The airport graphic never loads. I've tried other airports (including both included and add-on airports) and JFK is the only one doing this. Other troubleshooting attempted: With and without KJFK Real Color With and without Real Traffic Fresh Install of both KJFK and Tower3D! Pro Any suggestions would be greatly appreciated and game.log could not be attached due to upload limit however can be found at my Google drive here. Haydn Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 4, 2018 Report Share Posted April 4, 2018 Haydn, have you played KJFK before without an issue or does this happn every time you play it? Are you new to KJFK? Link to comment Share on other sites More sharing options...
aussieh Posted April 4, 2018 Author Report Share Posted April 4, 2018 Hi Ariel, No, I have not played KJFK previously - it's a new addition to my collection. I've tried loading it up a few times all with the same result. I should also mention I also tried re-downloading the installation file just in case the original download was corrupted. That unfortunately did not solve the problem either. Haydn Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 5, 2018 Report Share Posted April 5, 2018 Sounds more like a corrupted installation. Please try to uninstall all KJFK files from your computer, including Real Traffic and Real Color, and install them again in their correct locations. Get back to me with the outcome as soon as you´re done! :) Thank you, Ariel Link to comment Share on other sites More sharing options...
aussieh Posted April 5, 2018 Author Report Share Posted April 5, 2018 Unfortunately same thing still happens - both with and without Real Color/Real Traffic installed. Haydn Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 5, 2018 Report Share Posted April 5, 2018 Where did KJFK install to? Which location? Link to comment Share on other sites More sharing options...
aussieh Posted April 6, 2018 Author Report Share Posted April 6, 2018 That's something that has raised my attention. The installer wants to install at C:\Program Files (x86)\FeelThere\Tower 3D (i.e. the installer does not "see" my 3D! Pro installation). I changed the install location to C:\Program Files (x86)\FeelThere\Tower!3D Pro by copying and pasting the address from windows explorer to ensure no errors were transferred. For reference, the KJFK installer version is listed as 2.0.0.45 Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 6, 2018 Report Share Posted April 6, 2018 The location should be C:\Program Files (x86)\FeelThere\Tower!3D\Extensions\Airfields. Also, make sure you have the current installer and please post a log. Well take a deeper look to it. Ariel Link to comment Share on other sites More sharing options...
crbascott Posted April 6, 2018 Report Share Posted April 6, 2018 2 hours ago, FeelThere Ariel said: The location should be C:\Program Files (x86)\FeelThere\Tower!3D\Extensions\Airfields. Also, make sure you have the current installer and please post a log. Well take a deeper look to it. Ariel Ariel, that is NOT the correct install location if you have Tower!3D Pro. Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 6, 2018 Report Share Posted April 6, 2018 Craig, thank you for pointing this out! Appreciate it. I didn´t realize I had written the wrong one. Haydn, accept my appologies. The CORRECT install route is ProgramFiles(x86)\Feelthere\Tower3DPro\Extensions\Airfields. Ariel Link to comment Share on other sites More sharing options...
crbascott Posted April 7, 2018 Report Share Posted April 7, 2018 On 4/4/2018 at 6:58 PM, aussieh said: Hi Ariel, No, I have not played KJFK previously - it's a new addition to my collection. I've tried loading it up a few times all with the same result. I should also mention I also tried re-downloading the installation file just in case the original download was corrupted. That unfortunately did not solve the problem either. Haydn What is the name of the installation program you are running? Link to comment Share on other sites More sharing options...
aussieh Posted April 7, 2018 Author Report Share Posted April 7, 2018 1 hour ago, FeelThere Ariel said: Haydn, accept my appologies. The CORRECT install route is ProgramFiles(x86)\Feelthere\Tower3DPro\Extensions\Airfields. No problems Ariel - Adjusted as noted and unfortunately still the same problem. Original log was attached with my initial post and the latest log can be found here (via my Google Drive) 28 minutes ago, crbascott said: What is the name of the installation program you are running? I'm not 100% sure I understand what you're referring to, but the installer title once running is "KJFK for Tower!3D Install Program"? With that I think I may have discovered the problem - despite it appearing to install to the correct location it is not a Pro compatible installer? The original purchase of Pro, KLAS and real color/traffic was through the FeelThere store however the purchase of KJFK was through the Australian PC Aviator store so I may need to speak to them about updating their installer files perhaps? Thanks in advance for both of your assistance - it really is greatly appreciated. Haydn Link to comment Share on other sites More sharing options...
crbascott Posted April 7, 2018 Report Share Posted April 7, 2018 1 hour ago, aussieh said: No problems Ariel - Adjusted as noted and unfortunately still the same problem. Original log was attached with my initial post and the latest log can be found here (via my Google Drive) I'm not 100% sure I understand what you're referring to, but the installer title once running is "KJFK for Tower!3D Install Program"? With that I think I may have discovered the problem - despite it appearing to install to the correct location it is not a Pro compatible installer? The original purchase of Pro, KLAS and real color/traffic was through the FeelThere store however the purchase of KJFK was through the Australian PC Aviator store so I may need to speak to them about updating their installer files perhaps? Thanks in advance for both of your assistance - it really is greatly appreciated. Haydn Before you click/run it - what is the name of the installer file? I have a feeling you are running an installer for Tower!3D and not Tower!3D Pro. Oh, and a little advice, in the future buy from FeelThere. You'll avoid situations like this. Link to comment Share on other sites More sharing options...
aussieh Posted April 7, 2018 Author Report Share Posted April 7, 2018 1 hour ago, crbascott said: Before you click/run it - what is the name of the installer file? I have a feeling you are running an installer for Tower!3D and not Tower!3D Pro. "KJFK_for_Tower3D_3.0.exe" although I also note the KLAS file purchased from FeelThere has no reference to Pro either ("KLAS_for_Tower3D_SP2"). I've contacted PC Aviator to see if they can update the files in their system. Quote Oh, and a little advice, in the future buy from FeelThere. You'll avoid situations like this. I completely understand and appreciate that, however I do like to support my local vendors where I can. If you don't support them they disappear and in a lot of circumstances local support is vital. But I do sincerely appreciate your assistance. Link to comment Share on other sites More sharing options...
crbascott Posted April 7, 2018 Report Share Posted April 7, 2018 1 hour ago, aussieh said: "KJFK_for_Tower3D_3.0.exe" although I also note the KLAS file purchased from FeelThere has no reference to Pro either ("KLAS_for_Tower3D_SP2"). I've contacted PC Aviator to see if they can update the files in their system. I completely understand and appreciate that, however I do like to support my local vendors where I can. If you don't support them they disappear and in a lot of circumstances local support is vital. But I do sincerely appreciate your assistance. The installer your local vendor has is for Tower!3D only - I believe it was released in December 2016. The current installer is KJFK_for_Tower3D_4.2a.exe, which was released last month. Link to comment Share on other sites More sharing options...
aussieh Posted April 7, 2018 Author Report Share Posted April 7, 2018 Thanks for letting me know, I can add that to the support ticket to make sure they get the correct installer into their system - they are very helpful like that. Again, thanks again for your assistance - I sincerely appreciate it. Link to comment Share on other sites More sharing options...
aussieh Posted April 17, 2018 Author Report Share Posted April 17, 2018 Just wanted to post a follow up in case anyone searches for the same problem. Issue was indeed the installer and thanks to the support provided by my local vendor, the problem is now solved. Thanks again to @FeelThere Ariel and @crbascott for their assistance in narrowing down the problem, your help is sincerely appreciated. Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted April 17, 2018 Report Share Posted April 17, 2018 You´re welcome :) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now