scoobflight

If you don't have RC for EGLL many planes will be white. This is not a fault/bug/error.

The manual is available for download on the product page - https://www.feelthere.com/shop/airplanes/embraer-e-jets-e170-and-e190-v3/ The old version of the planes you were using were FS9/X ports to P3D. V3 is new and compliant to P3Dv4.

Because the OP keeps bumping it. You responded before I could remove the 'bump' (as bumping isn't permitted). I almost deleted your response and wish I had ...

Do you own RealColor? Did you install RC as admin? Did you install RealTraffic as admin? Did you confirm both installers were directed to the Tower root folder?

Review the manual as some VC controls are different than FS9/X because of P3D protocols.

Have you contacted Navigraph about the problem with their installer? Are you running the installer as ADMINISTRATOR?

Have you created a retro schedule that uses the RETRO RC planes? RealTraffic doesn't contain retro.

I've not had issue when following the procedure outlined in the manual (why I put that procedure in the manual).

Use the same download link as when first purchase RT. Always download and install the lastest copy of RT after installing a new airport.

Uninstall. Reinstall, running the installer as admin, and confirm install path.

Did you direct the installer to your Tower install's root directory? Did you you clico Steam if regular on the installer's install menu?

Did you confirm that you: Ran the installers as ADMINISTRATOR. Instructed the installers to the correct install (aka, steam v stand alone version)? Directed the installers to the a custom directory if you didn't do a default install?

Check all background programs to confirm that none are accessing the mic and 'capturing' the signal - resulting in Tower unable to 'hear'. Seemingly benign background processes have caused this problem before and once stopped Tower works perfectly.

Have you confirmed your antivirus program isn't blocking the game? Did you install any new programs on computer since last time Tower worked? Did you install any new hardware? CPU? GPU? etc? Did you experience a system, aka Win10, update? You can see if there is a Tower log file (...\<tower root folder> \tower3d_Data\output_log,txt) and share it by attaching the document to your post. Attach the file, do not cut and past the file contents into a post!

Have you downloaded the latest version of RT? Did you run installers as ADMINISTRATOR? Did y direct the installer to your Tower install root folder?

Have you tried turning it off?

Sp2 fixed some issues to work with v5 but not all. Sp1 is very hit/miss for v5 (as the plane was released for v4).

Have you tried a full uninstall of the Keys and reinstall (being sure the installer as admin)?

Are you having in-flight control problems or is this a visual concern?

Have you confirmed your antivirus program isn't blocking the game? Did you install any new programs on computer since last time Tower worked? Did you install any new hardware? CPU? GPU? etc? Did you experience a system, aka Win10, update? You can see if there is a Tower log file (...\<tower root folder> \tower3d_Data\output_log,txt) and share it by attaching the document to your post. Attach the file, do not cut and past the file contents into a post!

Are you running the installer as administrator?

Does the recording say that because their offices are closed for the weekend or they only provide support via the www-site?

How was this contact number 'useless'?

You submit a support request using an online form. To the left of 'sign in' click on the menu icon (three stacked horizontal lines) and click on 'Submit a request'. Direct link - https://feelthere.zendesk.com/hc/en-us/requests/new

There is no contact information on the invoice??