avionics Posted December 19, 2020 Report Share Posted December 19, 2020 I've purchased today LFPG airport and Real Colour for LFPG. Every time I try to install LFPG, when the installer initiates, it comes at RJTT installer instead of LFPG. When I type in the key it does not get validated. Please help. Order ID: *. Link to comment Share on other sites More sharing options...
scoobflight Posted December 19, 2020 Report Share Posted December 19, 2020 If purchased from feelThere contact BMTmicro with the purchase details and explanation of the issue - service@bmtmicro.com or 800-414-4268 (USA/ Canada) / +1 910- 792-9100 (international customers) Link to comment Share on other sites More sharing options...
avionics Posted December 19, 2020 Author Report Share Posted December 19, 2020 (edited) I did not buy if from BMTmicro. The actual game and some other addons I've bought from them but not this one. Actually, I had no idea that there are different sellers. I went on a feelthere website, made the purchase. I've got the invoice from fastspring. Went back on feelthere's website to look for a phone number or an e-mail or something, support or something. Nothing. I went into my paypal account to find some details. There was a phone number from the fast spring -third party. Useless. So, should I just forget about it? Consider that I've been scammed for 29$? Not a big financial loss but still. I payed for something that doesn't work. Edited December 19, 2020 by avionics Link to comment Share on other sites More sharing options...
crbascott Posted December 20, 2020 Report Share Posted December 20, 2020 @scoobflight Looks like FeelThere has updated their website and is now using FastSpring. Looks like some new contact information might be in order. Link to comment Share on other sites More sharing options...
scoobflight Posted December 20, 2020 Report Share Posted December 20, 2020 4 hours ago, avionics said: Consider that I've been scammed for 29$? Not a big financial loss but still. No you haven't. feelThere isn't a con and hasn't been for 18+ years. I've flagged Vic,@FeelThere , to this issue. Link to comment Share on other sites More sharing options...
scoobflight Posted December 20, 2020 Report Share Posted December 20, 2020 4 hours ago, avionics said: I've got the invoice from fastspring There is no contact information on the invoice?? Link to comment Share on other sites More sharing options...
EliGrim Posted December 20, 2020 Report Share Posted December 20, 2020 10 hours ago, crbascott said: Looks like some new contact information might be in order. Not only that. It would also be interesting to know what this means for all existing customers. Will they still be able to download airport, RT and RC updates from the BMT Micro servers? Link to comment Share on other sites More sharing options...
crbascott Posted December 20, 2020 Report Share Posted December 20, 2020 2 hours ago, EliGrim said: Not only that. It would also be interesting to know what this means for all existing customers. Will they still be able to download airport, RT and RC updates from the BMT Micro servers? BMTMicro still appears to be in the picture as atcsuite.com is still using them - although I always recommend buying elsewhere since that site never has the sales that feelthere.com has. Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted December 20, 2020 Report Share Posted December 20, 2020 @avionics please send us a note to feelthere.zendesk.com and send us your proof of purchase. Link to comment Share on other sites More sharing options...
avionics Posted December 20, 2020 Author Report Share Posted December 20, 2020 I've tried but I need a valid e-mail address. Link to comment Share on other sites More sharing options...
scoobflight Posted December 20, 2020 Report Share Posted December 20, 2020 1 hour ago, avionics said: I've tried but I need a valid e-mail address. You submit a support request using an online form. To the left of 'sign in' click on the menu icon (three stacked horizontal lines) and click on 'Submit a request'. Direct link - https://feelthere.zendesk.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
scoobflight Posted December 20, 2020 Report Share Posted December 20, 2020 18 hours ago, avionics said: There was a phone number from the fast spring -third party. Useless. How was this contact number 'useless'? 1 Link to comment Share on other sites More sharing options...
avionics Posted December 20, 2020 Author Report Share Posted December 20, 2020 Because it's a phone number from Fastspring and the recorded voice tells you to go to a fastspring website. I find it useless. I do thank you for the form. I submitted the report. I also want to thank you for getting Ariel's attention. I hope I'll get the right installer. Link to comment Share on other sites More sharing options...
scoobflight Posted December 21, 2020 Report Share Posted December 21, 2020 9 hours ago, avionics said: phone number from Fastspring and the recorded voice tells you to go to a fastspring website Does the recording say that because their offices are closed for the weekend or they only provide support via the www-site? Link to comment Share on other sites More sharing options...
EliGrim Posted December 21, 2020 Report Share Posted December 21, 2020 2 hours ago, scoobflight said: Does the recording say that because their offices are closed for the weekend or they only provide support via the www-site? As far as I know, FastSpring does not provide phone support for buyers and in many cases refer to the seller for e.g. questions about refunds, if wrong product was delivered, etc. Link to comment Share on other sites More sharing options...
avionics Posted December 21, 2020 Author Report Share Posted December 21, 2020 7 hours ago, scoobflight said: Does the recording say that because their offices are closed for the weekend or they only provide support via the www-site? Nope. Here's the number, try it yourself: 877-327-8914 Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted December 21, 2020 Report Share Posted December 21, 2020 23 hours ago, EliGrim said: Not only that. It would also be interesting to know what this means for all existing customers. Will they still be able to download airport, RT and RC updates from the BMT Micro servers? Yes, we are keeping everything for the old customers. No worries. Vic 1 Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted December 21, 2020 Report Share Posted December 21, 2020 On 12/19/2020 at 3:20 PM, avionics said: I've purchased today LFPG airport and Real Colour for LFPG. Every time I try to install LFPG, when the installer initiates, it comes at RJTT installer instead of LFPG. When I type in the key it does not get validated. Please help. Order ID: *. We already informed Nyergesdesign to sort out their files. It will be resolved. Did you send this information to our support email at feelthere.zendesk.com? Vic Link to comment Share on other sites More sharing options...
nyergesdesign Posted December 21, 2020 Report Share Posted December 21, 2020 On 12/19/2020 at 3:20 PM, avionics said: I've purchased today LFPG airport and Real Colour for LFPG. Every time I try to install LFPG, when the installer initiates, it comes at RJTT installer instead of LFPG. When I type in the key it does not get validated. Please help. Order ID: *. Please contact me by e-mail. info@nyergesdesign.com We will solve your problem. Gabor Link to comment Share on other sites More sharing options...
avionics Posted December 21, 2020 Author Report Share Posted December 21, 2020 Thank you guys for your quick responses. Yes, I did submit the form at feelthere.zenedesk.com. @nyergesdesign I will send you an e-mail sometime today as soon as I get home from work. Thank you. Link to comment Share on other sites More sharing options...
avionics Posted December 22, 2020 Author Report Share Posted December 22, 2020 PayPal issued a refund for the purchase and then I went on ATCSuite website and bought the same things: LFPG airport and Real Colour for LFPG. Installation went without any problem. Thanks for your help. Link to comment Share on other sites More sharing options...
crbascott Posted December 22, 2020 Report Share Posted December 22, 2020 This whole thread has me concerned about future purchases through feelthere.com. Especially where the need for re-downloads and re-installs come into play. How will this work with FastSpring? 1 Link to comment Share on other sites More sharing options...
DeltaVII Posted December 22, 2020 Report Share Posted December 22, 2020 7 hours ago, crbascott said: This whole thread has me concerned about future purchases through feelthere.com. Especially where the need for re-downloads and re-installs come into play. How will this work with FastSpring? Same. Link to comment Share on other sites More sharing options...
FeelThere_Vic Posted December 23, 2020 Report Share Posted December 23, 2020 No need to panic. Everything you purchased from BMT will be available from BMT to download and the same thing applies with FastSpring. Just like with any other website that use either of these providers. Save and reliable. Happy Holidays Vic Link to comment Share on other sites More sharing options...
FeelThere Ariel Posted December 23, 2020 Report Share Posted December 23, 2020 We are keeping everything for all old customers available. Also Fastspring works very similar to BMT micro, just much better and faster. Please remain assured you will be able to redownload any old files from BMT or Fastspring just like until now. If you still need help finding files or if you have questions, we are always reachable and happy to help on FeelThere.zendesk.com Link to comment Share on other sites More sharing options...
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